Mackenzie Carlin

Experience

• 

  McDonald's Corporation

  May 2007 - May 2009

  Crew Member

  • Worked at the front counter as a cashier• Took customer orders, assembled the orders and delivered them to the customer• Clearly communicated customer requests to all areas of the restaurant to allow a smooth workday• Maintained an organized and clean work space

• 

  South Shore YMCA

  May 2009 - May 2011

  Kid Care Attendant

  • Greeted members with a friendly, welcoming and assuring manner• Cared for children and organized fun and educational activities• Handled phone calls regarding scheduling and general questions• Attended frequent YMCA training events to further understand how to carry out the Y’s mission

• 

  The Gift Shoppe Cudahy/The Gift Shoppe Brookfield

  May 2010 - Mar 2018

  Regional Store Manager

  • Handle all store-related social media including Facebook, Instagram, Eventbrite, Alignable, Search Engine listings, and more• Create flyers and newsletters for store events• Create and distribute email campaigns to the store’s 2,000+ email subscribers• Edit/Update the store’s website• Provide uncanny customer service to all customers and develop a personal relationship with repeat customers to ensure their satisfaction and return• Other jobs include purchasing inventory, answering phone calls/emails, composing store displays, creating an inviting exterior and maintaining a clean, appealing interior Show less

• 

  Courtyard by Marriott

  Apr 2012 - Apr 2015

  • Work with the hotel Director of Sales to book and service leads for social room blocks, corporate meetings and miscellaneous events • Work directly with clients via phone, email and face-to-face meetings to guarantee all details are in place and communicated definitively to both myself and the client• Prepare all meeting and event documentation and conduct weekly BEO/Group Resume meetings with department leaders• Utilize social media to seek out emerging trends and incorporate them in to event designs• Go out of my way to create positive relationships with both clients and hotel staff to ensure repeat customers and an excited, motivated team Show less

  • Event Manager

    Apr 2012 - Apr 2015

  • Front Desk Associate

    Apr 2012 - Apr 2015
• 

  Courtyard by Marriott

  Mar 2018 - Nov 2019

  Assistant General Manager

  • Responsible for the overall success of the hotel in regards to revenue, guest satisfaction, Marriott brand standards and product quality• Manage human resource functions including recruiting, selection, training and evaluations. Implement rewards programs to maintain a quality work force• Personally demonstrate commitment to guest service and ensure all staff are recognized for their performance• Understand, follow and enforce hotel policies and procedures• Daily bank deposits, invoices, end of month reconciling, accounts receivables Show less

• 

  Wisco Hotel Group

  Nov 2019 - Jul 2021

  General Manager
• 

  Hospitality Specialists, Inc.

  Mar 2024 - now

  Director of Operations