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Natasha Yaka

Natasha Yaka

Customer Service Representative

Followers of Natasha Yaka67 followers
location of Natasha YakaJohannesburg, Gauteng, South Africa

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  • Timeline

  • About me

    Customer Service/Support Specialist and Front-end Web Developer in Training

  • Education

    • Action for Youth Foundation

      2024 - 2024
      Data Capturing Certificate

      Activities and Societies: Data Capturing practicals Introduction to DataData Capturing practicalsInternational Databases

    • Action For Youth Foundation Trust

      2023 - 2024
      Office Administration Certificate

      Communications; Emotional intelligence; Office Management

    • Teacher Record

      2023 - 2023
      Certificate Teaching English as a Second or Foreign Language/ESL Language Instructor 100%

      Activities and Societies: Controlled Practice with Games Controlled and Free Activities and Strategies Grammar and Syntactic Awareness Lessons planningTeaching Receptive skill: Listening, writing, and ReadingProductive Skills: Speaking and WritingTeaching English GrammarClassroom Survival TipsTeaching children and adultsLexis, Phonology, and Functional Language Classroom Strategy

    • Care Tuition UK

      2021 - 2022
      Care Certificate Nursing Assistant/Aide and Patient Care Assistant/Aide Certificate

      Basics fundamentals, principles as a carer. Individuals with Dementia, Learning Disabilities etc..

    • Little Sunshine Academy

      2021 - 2021
      Au Pair & Infant, baby and toddler care Au Pair/Carer Certificate

      Infant, baby and toddler care, routines and schedules

    • The British Council

      1999 - 2001
      IT Microsoft Excel, Spreadsheet, Microsoft word Certificate

  • Experience

    • React Alarms - Fidelity ADT Authorised Dealer

      Feb 2017 - Jan 2018
      Customer Service Representative

      Telesales Marketing Customer support Customer service Lead generation Research

    • Kulika training and consultancy

      Feb 2018 - Feb 2020
      Administrator/Receptionist

      Administration Reporting Data Entry Project management Stock taking and Ordering Customer support, service, and satisfaction Front Office and Office management Supervisor Petty Cash and basic bookkeeping

    • The Queen Butterfly Foundation

      Feb 2023 - Oct 2023
      Customer Support Specialist

      Fundraising Customer Queries and SolutionsCommunications, Emailing Product Promotion

    • GOLDEN HOPE FOUNDATION

      Mar 2023 - now
      Facilitator

  • Licenses & Certifications