Jipson Joy

Experience

• 

  Grapplers India Private Limited

  Aug 2017 - Aug 2019

  Mechanical Design Engineer

  Preparation of G.A drawings, Estimation and calculation of self weight of equipments (EOT cranes, Ingot Tongs, Slab Tongs, Spreader Beams, Coil Handling Equipments etc.) for proposal.Design of Equipments as per Indian Standards.Preparation of final design and Drawings for final approval.Preparation of Manufacturing drawing (Detailed Dimensional Drawing of Parts).

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  PARASSINI INFRA PRIVATE LIMITED

  Sept 2019 - Aug 2020

  Purchase Manager

  Help engineering teams deliver projects on schedule Develop strategies, determine material and labor costs, monitor crew performance, ensure health and safety regulations are obeyed, and that communication channels are open.Interpret data, compile reports, and deliver presentations.Facilitate problem solving, as may arise, between MEP Subcontractors during construction. Validate design issues related to MEP and suggest alternative solutions.Assist in the receipt and review of MEP submittals. Show less

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  Altruist Technologies Pvt. Ltd.

  Sept 2020 - Aug 2021

  Business process associate

  Data collection, entry and validation(MS Excel)for customer contact information.Compare and contrast differences within KYC record, highlight and escalate any discrepancies.Handling and maintenance of confidential client documentation.Analyse and resolve customer billing discrepancy as prescribed within SLA.Write and submit timely reports on performance, targets and customer queries.Meet personal / team qualitative and quantitative targets.

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  Genpact

  Sept 2021 - now

  Evaluate volume data and recommend staffing changes to meet demand fluctuations,coordinating closely with Workforce Management (WFM) resources.Engage in regular meetings with Operations and the Client to discuss staffing strategies,performance insights, and any necessary adjustments.Utilize advanced Excel functions such as pivots, power pivots, trend graphs, bar graphs,VBA macros, and bridge plans to slice and dice data at various levels(market/process/team/agent) for insightful analysis.Provide valuable insights based on existing data to both internal and externalstakeholders, enabling informed decision-making and strategic planning.Identify fluctuations in volume at process/queue levels, drilling down to team/agentlevels, and proactively alert relevant stakeholders to potential issues or opportunities.Report all observations to WFM for staffing adjustments, ensuring roster accuracy, andsend proactive alerts regarding Service Level Agreement (SLA) misses when necessary.Maintain effective communication channels with stakeholders, ensuring alignment onstaffing plans, performance metrics, and any necessary changes.Continuously evaluate processes and procedures to optimize staffing efficiency, enhancedata analysis techniques, and improve overall operational effectiveness. Show less Review, research and pass manual entries to resolve fund transfer inquiries.Review and analyze transactional activity for suspicious/unusual patterns of activity utilizing various internal systems, reports and external data sources.Identify potential fraud and take necessary action to keep the users safe from fraud while helping the business grow.Process digital requests sent via chat or email in a timely and accurate manner to deliver the highest level of customer experience. Show less

  • Process Developer -Work Force Management

    May 2023 - now

  • Process Associate

    Sept 2021 - Jun 2023