Johnna Ditton

Experience

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  Office Depot

  Mar 2015 - Apr 2016

  Customer Service Manager

  -Demonstrated strong sales support skills and dedication, leading to a promotion to a management position within 3 months of being with the company-Established positive rapport with customers, managers, and customer service team members to maintain positive and successful work environment.Demonstrated excellent communication skills in resolving product and consumer complaints.-Delivered fast, friendly, and knowledgeable service for routine questions and service complaints-Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions-Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings-Evaluated and authenticated returns, exchanges, and voids-Delivered continuous training to associates to maximize performance and customer relations skills Show less

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  Heartland Ambulance Service, LLC

  Apr 2018 - Aug 2018

  Emergency Medical Technician

  -Remained level-headed and proactive during emergency situations-Documented calls in reports detailing incident type and course of treatment-Evaluated patients' medical status and monitored vital signs during transit-Operated emergency vehicles with caution to keep patients, public and first responders safe-Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules-Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities-Reviewed inventory levels prior to shift and restocked ambulance to prepare for service Show less

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  Cimarron Coffee Roasters

  Apr 2019 - Jan 2021

  Operations Manager

  -Managed all inventory processes: ordering, auditing, receiving and discontinuing products-Implemented policies and standard operating procedures and managed quality, customer service and logistics-Analyzed and controlled materials, supplies and equipment operational expenses-Tracked and replenished inventory to maintain par levels-Responded to information requests from superiors, providing specific documentation-Collected payments and provided accurate change-Maintained clean and organized workspace, enabling coworkers to locate resources and product-Maintained calm demeanor during high-volume periods and special events Show less

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  Mountain Annies

  Sept 2019 - Jun 2021

  Compliance Manager

  -Oversaw inventory management through counts, audits and shrinkage control; created organizational tools to help audit inventory within compliance of the Colorado Enforcement Division-Developed training program to mentor associates with understanding of daily tasks and procedures and managed scheduling and performance reviews for 5+ employees-Adapted and implemented regulatory changes during global pandemic to allow facility to continue to remain operational

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  Geek Squad

  Aug 2021 - Jan 2024

  -Organize reporting regarding open orders and demonstrate problem solving in troubleshooting and closing orders with issues, exceeding goal of 50 orders per day by 100% or more-Collaborate cross-functionally within the operations department to reduce open order counts and allow outstanding revenue to be decreased and remain below $250K -Communicate with management and fulfilling locations to mitigate open order issues-Utilize internal and external software to update orders-Partner with team and leaders to work on setting goals for closing orders Show less

  • Repair Admin

    Oct 2023 - Jan 2024

  • Operations Administrative Assistant

    Nov 2022 - Jan 2024

  • Installation Cadet

    Aug 2021 - Nov 2022
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  Best Buy

  Jan 2024 - Apr 2024

  Associate Analyst

  -Collaborate with vendors to address and resolve escalated support issues, ensuring timely and effective solutions for clients-Actively contribute to the continuous improvement of processes and systems by providing valuable insights, innovative ideas, and constructive feedback to enhance efficiency and quality

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  Ivy Tech Community College

  Jan 2025 - now

  Administrative Assistant

  Work Study Student Assisting Career Development-Collaborate with team and provide clerical support to finalize projects- Demonstrate ability to work in fast paced environment-Provide exceptional organization skills to assist in meeting deadlines.