Yuri Nascimento

Experience

• 

  Associação NCC Certificações do Brasil

  Jul 2001 - Mar 2004

  Administrador de Contratos
• 

  IBM

  Jan 2017 - now

  - Responsible for the US HW (AAS) Fulfillment account, supporting an end-to-end process from Ordering to Billing, including Shipment, Contracts and Inventory processes. All five processes supported by this account generate US$32 Billion/year throughput- Responsible for overall client service, financial recovery and revenue growth, ensuring Process Audit and Compliance, Engagement Life-cycle Management (Opportunity, Establish, Optimize)- Responsible for performing client relationship management, escalation management and change Management for the AAS account- Partnering with PE and Partner in attainment of PE financial and client satisfaction targets (per DOU/SOWs)- Involved in contract solutions (being a trusted solution advisor and promote new solutions)- Overall leader of the service delivery team- Responsible to balance quality and cost management of service delivery areas- Responsible for audit-readiness for service delivery- Integrator of services to meet service level agreements and budgets- Responsible to bring service delivery operational innovation examples in use on the account to the client on a monthly basis during the Client Delivery Plan (CDP) review.- Responsible for service quality, service delivery performance and drives service excellence- Scaling Agile and Scrum across the organization- Coaching Scrum within the teams in IBM Show less Presently implementing Agile methodology for mainframe/legacy applications in IBM. Also using the SCRUM methodology in Rational Team Concert (RTC) to manage US HW projects. Still working as Application Owner for US billing applications, supporting internal and external customers, ISC and audits. Experience on Corporate, ASCA and PwC audits all with SAT results. Supporting applications with an annual throughput of 6 billion dollars a year.Experience as Team Leader for the Americas Billing Applications team, supporting systems in Brazil, Mexico and SSA countries. One year experience as RETAIN Programmer, as a level 3 programmer, programming in Assembler and PL1. Show less

  • zOS Strategy and Platform IT Leader at IBM

    Oct 2022 - now

  • Delivery Project Executive and Agile Coach

    May 2017 - now

  • Business Analyst

    Jul 2004 - now

  • Delivery Project Executive and Agile Coach

    Jul 2004 - now

  • Delivery Project Executive

    Jan 2017 - Jan 2017