Jackie Ward, PMP, CSM

Experience

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  Consumer Protection Division, Maryland Attorney General's Office

  May 1995 - Aug 1998

  Consumer Education Director
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  University of Maryland University College

  Aug 1998 - May 2005

  Web Designer/Information Architect
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  University of Maryland Baltimore County

  Aug 2005 - Oct 2006

  Campus Web Architect
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  Aquilent

  Oct 2006 - Mar 2017

  Project Manager/UX Lead Consultant

  • Information Architect/Content Strategist, HHS/Office of Population Affairs redesign (hhs.gov/opa)-- Created new information architecture-- Conducted content analysis and content mapping-- Worked with stakeholders to develop and implement archive strategy-- Created and implemented content migration plan• Project Manager/UX lead US Mint Content Development & Enhancement Services – Managed 4-person team to design, write content, plan content migration to WCMS and develop games for usmint.gov• UX Team Manager HHS/Assistant Secretary for Public Affairs (ASPA) -- Managed 12-person UX/Content and Analytics team. Managed multiple projects including redesigning usability.gov and stopbullying.gov, content migrations and design refresh for numerous Op-Divs, usability testing and analytics strategy. • Project Manager & UX lead/content strategist HHS/Office on Women’s Health Content Migration and Responsive Design for 3 sites: womenshealth.gov, girlshealth.gov and bestbonesforever.gov• Project Manager & UX lead/content strategist HRSA Redesign/Percussion migration, 2008-2011 (created new information architecture, conducted content analysis, created and implemented migration plan)• Information Architect, Veterans Affairs/VHA Enterprise Content Management Roadmap. Created proposed migration plan, including information architecture with wireframes, content analysis for most VHA sites and content strategy plan to implement content management system and consistent look and feel across VHA. Show less

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  Booz Allen Hamilton

  Mar 2017 - Sept 2018

  UX Strategist & Project Manager

  Human Centered Design Lead, Grants.gov, October 2017-present-- Lead a team of three UX researchers and one UI designer to develop and implement UX strategy for Grants.gov Transformation project-- Facilitate stakeholder interviews and discovery sessions to establish UX requirements and inform functional requirements-- Facilitate user testing of wireframes-- Analyze and apply results of surveys, tree test and a card sort to user stories for development-- Facilitate communication of UX research results to client-- Coordinate with Grants.gov communications/content team-- Develop and maintain relationship with various user groups and grant-making agencies Show less

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  CVP (Customer Value Partners)

  Sept 2018 - May 2020

  Senior Manager

  User Experience Lead/Project Manager, CVP Corp., 9/2018-presentResponsible for establishing user experience capability for CVP under the Business Transformation Practice. Determine and teach process for incorporating customer experience/user experience best practices including customer journey mapping, empathy mapping, content strategy and usability testing into all projects. Develop procedures to assess the effectiveness of applications and content through focus groups, surveys, user interviews, usability testing, and analytics assessment.User Experience lead for NIH/NHLBI enterprise architecture transformation project and DOL/MSHA Standardized Information System transformation by making recommendations to improve the bureau’s capabilities and efficiency in creating, organizing, maintaining and reporting information in plain language.Managing projects for CMS CMMI data analysis and HHS OIG Office of the Chief Data Officer (OCDO) self-service tools for detecting fraud, waste and abuse. Show less

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  Booz Allen Hamilton

  May 2020 - now

  Project Manager/UX Strategy Lead

  Manage a matrixed team of 12 designers, strategists and developers across 5-7 agile product teams to assure consistently excellent customer experience as part of a large government digital transformation project.