Leonidha Mako

Experience

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  Enastro Restaurant

  May 2003 - Jul 2006

  Assistant Food and Beverage Manager

  • Use excellent customer service and management skills to maintain a warm and welcoming restaurant environment.• Negotiate and close face to face banquet deals by finding common agreement for fixed food and beverage items, entertainment, interior décor and any other request, all resulting into a favorable selling price. • Select, hire and train new employees, monitor their performance, create and manage employee weekly schedules and payroll.• Assist in maintaining inventory and control costs, monitoring expenses and revenues and all other operational activities Show less

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  Outriggers Fish House

  Mar 2008 - Aug 2009

  Supervisor

  • Presentation and suggestion of service,menu items, appropriate wines and quality seafood dishes resultingin improving sales average per guest by $10.00- $13.00• Enforce safety and sanitary rules/regulations at work resulting in a safe and clean environment.• Receive and control weekly products from suppliers; quantity and quality control resulting avoiding signing improper invoices. • Offering assistance to each customer and provide every essential service to create loyal and happy guests. Show less

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  Chicago South Loop Hotel

  Aug 2009 - Dec 2010

  • Assist the Director of Sales and sales team in maximizing total hotel sales of group rooms, individual rooms and meeting room revenue for the hotel.• Conduct site inspections, outside prospecting calls and handle all related sales support as assigned and produce detailed and accurate group resumes to support other departments in the hotel.• Strong ability to maintain physical stamina and proper mental attitude to deal effectively with owners, guests, management, employees, and outside contacts while working under pressure and meeting deadlines. • Communicate with groups and clients to plan and execute a successful stay at the hotel. Show less

  • Sales & Marketing Coordinator

    Dec 2009 - Dec 2010

  • Front Desk Agent

    Aug 2009 - Dec 2009
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  Raffaello Hotel

  Dec 2010 - Jun 2011

  Sales Manager

  • Administer, forecast, plan and implement the marketing plan to actively promote the hotel in a constant effort to drive the forecasted occupancy and the average daily rate.• Retain and maintain key accounts, develop and negotiate group bookings, make sales proposals and service contracts, conduct tours of hotel and prepare sales reports.• Represent the hotel through actively supporting local community by attending events and public relations.• Solicit new and existing accounts to meet and exceed revenue goals. Show less

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  Xhoilloto Sports Betting

  Jun 2011 - Dec 2015

  Regional Operations Manager

  • Responsible for doing research including studding competitors, possible store locations, taxes, laws, legislation and a detailed feasibility study describing all possible incomes, costs and assets needed to start the operation. • Conduct regular meetings with directors/headquarters, negotiate terms of business contract, discuss for potential threats and new possibilities in the market. • Cooperate with the accounting department to close all stores accounts on weekly basis and manage all cash flow between store operators and headquarter.• Handle all communications, build and maintain strong relations between store operators and headquarters while enforcing common rules and regulation. Show less

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  Guesthouse & Tavern Leo

  Mar 2015 - now

  Operations Manager

  • Use the latest and more reputable third party online agencies such as: Booking.com; AirBnB.com; TripAdvisor.com and many more in order to increase sales and bookings. • Maintain and update all the above accounts in order to achieve higher ratings among competitors to result in increased profits.• Handle all partners and guest communications to ensure that all their expectations are coordinated properly to our staff; resulting in increased guest satisfaction.• Interact with guests to organize and guide tours; offer assistance and suggestions if asked; get feedback; listen to their suggestions; analyze and make decisions for future improvements. Show less