Kristopher Goodrum

Experience

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  US Army

  Jan 2000 - Jan 2005

  Counter Intelligence Analyst (E6-SSG)

  •Managed and trained personnel of various intelligence disciplines in Counter-Intelligence operations •Developed and conducted training courses in intelligence activities, technical skills, and personnel management. •Directed large-scale intelligence research and supervised collection, analysis and dissemination operations regarding potential threats and breaches to security. •Created, developed and coordinated information flow between public and private organizations creating reports and analysis with detailed information on investigative activities. •Supervised 35 personal on 4 multi-discipline teams •Provided counseling on professional development and personal growth. •Administrator for the departments automation systems. Show less

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  ManTech International Corporation

  Nov 2004 - Mar 2006

  Senior Analyst / Trainer

  • Create, disseminate and revise lesson plans used in the training and instruction of US military personnel and Department of Defense civilians. • Trouble-shoot computer hardware and software.•Provide classroom training to Systems Administrators, Senior Management, and end users•Analyze, identify, and evaluate training and developmental needs.•Prepare written reports of program effectiveness and recommendations for improvement.•Develop teaching aids such as demonstration models and multimedia visual aids. Show less

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  Aurora Health Care

  Aug 2007 - May 2016

  •Direct supervisor (staffing, scheduling, evaluation, etc.) of 15-20 Informatics Analyst providing daily training and support for Aurora’s Health IT Applications (Epic)•Responsible for the management and coordination of project assignments, technical resources (e.g., staffing, coordination projects, performance appraisals) and budgeting required for the ongoing support of the operational areas.•Develop, analyze, and interpret IT Service Management (ITSM) metrics for the continuous improvement of the Problem Management process, aiming to reduce adverse-impact on end users and customers•Work with IT, Business/Physician leadership and governance committees for the maintenance and optimization of Healthcare IT system functionality, compliance and workflow efficiency •Manage the planning, implementation, and support of application modifications and enterprise upgrades for area/region of responsibility Show less •Project Lead for initiatives involving design, development, and configuration of enterprise technology •Designed and managed IT Command center for multiple software implementations, acting as direct liaison for issue escalation for over 150 clinics.•Partner with IT, Client Services, Vendors, and user groups to analyze & translate Business requirements into system functionality and/or workflows•Developed Process Flow /Activity Diagrams used to analyze current state workflows used to develop recommendations for complex projects/problems using ITIL principles and industry Best Practice •Created and maintained multiple databases and processes used to maintain version control, track training deliverables, specialty workflows, and technical system support documentation.•Develop training curriculum, lesson plans, and evaluations for system trainers and end-users. •Develop, coordinate and perform software testing (Unit, Integration, System, Acceptance ) Show less

  • Supervisor- Informatics ,Training and Support

    Oct 2014 - May 2016

  • Senior Business System Analyst

    Aug 2007 - Oct 2014
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  University of Chicago Medicine

  Nov 2016 - Jun 2017

  Business Analyst (Specialist)

  •Senior analyst for the development, implementation, and maintenance of university Health Information computer based systems•Lead and perform software testing for major code upgrades, environment refresh, and data migration •Develop Business and Technical documentation for IT staff, end users, and vendors •Develop and implement Problem management and “On-Call” technical support process for (new) services offered to external clients

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  Northwestern Medicine

  Oct 2018 - Nov 2020

  Application Analyst
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  University of Illinois Chicago

  Jan 2021 - now

  Information Technology Service Desk Manager