Maksim Botukh

Experience

• 

  McDonald's

  Dec 2019 - Jun 2020

  Cashier

  • Maintained clean, organized, and well-stocked checkout areas with regular attention to detail.• Answered questions about store policies and addressed customer concerns.• Promoted customer loyalty and consistent sales by delivering friendly serviceand knowledgeable assistance.

• 

  Amazon

  Nov 2020 - Jun 2022

  Warehouse Associate

  • Received, staged and stored incoming merchandise.• one year of a Reach truck and forklift experience• Stowed as many pallets as 35 orders per hour• Assist associates in achieving their goal • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

• 

  Spartan Technology Solutions, Inc.

  Feb 2022 - now

  • Lead technical support team, guiding in handling customer inquiries and resolving technical issues.• Monitor server performance, troubleshoot issues, and ensure optimal software functioning.• Proactively promote software upgrades and updates to customers, addressing concerns and emphasizing benefits.• Collaborate with cross-functional teams to resolve complex technical issues.• Achievements: Reduced resolution time, decreased server downtime, increased upgrade adoption, implemented knowledge management system, and achieved high customer satisfaction.• In summary, as a Software Technical Support Lead, I lead the support team, monitor server performance, promote upgrades, collaborate with teams, and achieved notable successes in improving efficiency and customer satisfaction.• Verified PowerShell scripts during the upgrades.• Collaborated with the development team to fix bugs and issues to solve errors in production environments. • Assists in the deployment and upgrade of environments.• Created a new environment for a new customer.• Set up the AWS cloud storage and Wasabi hot storage. Show less • Served as a level 2 software support assisting support level 1 team with complex support tickets, troubleshooting, and resolving technical issues.• Interacted with customer IT departments and managers, understanding their needs and providing tailored support.• Analyzed and diagnosed software issues, proposed solutions, and guided level 1 personnel in resolving problems.• Maintained up-to-date knowledge of software products, documented support activities, and escalated systemic issues.• Achievements: Handled increased ticket volume, received positive feedback, improved resolution time, and conducted training sessions. Show less

  • Software Engineer

    Dec 2022 - now

  • Software Support

    Jul 2022 - Dec 2022

  • Quality Assurance Specialist

    Feb 2022 - Aug 2022