
Kaci Drennan, MPA
Guest Services Specialist

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About me
Production Support Manager, NMLS ID #2069974 at Veterans United Home Loans NMLS ID #1907
Education

University of Missouri-Columbia
2014 - 2016Master's Degree Harry S. Truman School of Public Affairs - Public Policy and Non-Profit Management
University of Missouri-Columbia
2005 - 2009Bachelor's Degree Organizational CommunicationActivities and Societies: Chi Omega Fraternity, Lambda Pi Eta Communication Honors Society, Mizzou Meeting Planners Association, Mizzou Recreation Center Sports, Guest Services Specialists at the Missouri Student Unions I also have a minor in Hotel & Restaurant Management with an emphasis in Event Planning
Experience

Missouri Student Unions
Jan 2008 - May 2009Guest Services SpecialistI assisted faculty, staff, and over 500 student organizations with their event planning needs. I coordinated meeting space, assisted with room layouts, provided audio/visual equipment, and on-site assistance at the time of the event. I also had to act as a liaison between caterers and other outside vendors to ensure the event ran smoothly.

Suddenlink Communications
May 2008 - Aug 2008Corporate Communications InternDuring the summer of 2008, I was an intern at Suddenlink Communications, a top-10 cable and internet provider. I worked in the corporate communications department at the company’s headquarters in St. Louis, Missouri. I spent the summer drafting press releases and assisting in the production of the quarterly company newsletter. I also maintained the internal company website by posting stories and pictures about employee awards and achievements. I worked with and interviewed employees from around the country to obtain information for my posts. I also created several crucial documents such as a public relations task force calendar, documenting all public relations efforts to be used by all fourteen regional managers. Show less

Isle of Capri Casino
Oct 2009 - May 2013Special Events and Promotions Supervisor• Managed and developed the entirety of events, promotions, tournaments and entertainment. • Created and sustained an annual budget of over $1 million, tracked weekly expenses and contributed to quarterly forecasts.• Established a partnership between the marketing department and advertising agency to design and publish promotional materials. • Measured the profitability and effectiveness of marketing campaigns by constructing event debriefing forms, thus providing analytic guidelines for future planning.• Directed finance, banquet, gaming and housekeeping departments during special events. • Secured and organized national headlining entertainment acts, as well as drafted and negotiated contracts. Show less

University of Missouri
May 2013 - Oct 2015Campus Activities Coordinator, Department of Student Life• Supervised 30 paid student staff members and a leadership team of 20 students in executing programming, orientation, giveaways and road trips for over 2,000 students.• Oversaw and mentored a graduate assistant, providing her with guidance and career development opportunities that supported her personal and professional goals.• Built enduring partnerships with multiple campus entities to reach shared goals of holistic student engagement and development. • Created, negotiated, and maintained campus and corporate sponsorship programs, generating over $10,000 in added annual funding that is now used department-wide.• Managed annual budgets totaling $300,000, logistical details, assessment, marketing and implementation for over 35 events per year reaching nearly 20,000 in attendance. • Conducted research on program and service usage patterns at various SEC institutions to refine and develop University programming policies, guidelines and procedures. • Synthesized qualitative and quantitative data for annual reports to plan for growth. Show less

University of Missouri Health Care
Oct 2015 - Jan 2021In addition to HR Business Partner duties:• Coordinate strategy, planning and implementation of the HR communications & events portfolio. Ensures proper prioritization and alignment with MUHC’s business strategies.• Partner with HR leadership and Public Relations to create and coordinate HR messaging methods and content as well as to develop corporate communication strategies and change management plans.• Develop, write, and edit content for internal communication vehicles, transforming content provided by subject matter experts into reader-friendly, engaging material.• Coach and partner with HR and departments in how to successfully execute these processes and initiatives to ensure long term impact. • Provide support to various teams and departments by aligning communications and employment branding solutions to drive and sustain strategic priorities.• Build trust, visibility and credibility with business partners by providing HR support and feedback that is accurate, timely and appropriate.• Promote teamwork within and across the organization by maintaining positive and productive relationships and utilizing effective problem solving skills.• Develop and deploy employee feedback mechanisms and interpret data to recommend best practices to ensure voice-of-employee in key decisions. • Support employee engagement initiatives by creating and managing an annual master plan of celebrations, ceremonies, meetings, conferences and other promotional and recognition events for MUHC. Plan, coordinate and execute all employee related events and activities. Show less • Partner with health system leaders in the development of long range business and people strategies at MU Health Care's affiliates and subsidiaries. • Leads change management associated with new HR initiatives that affiliate leadership and employees. • Serve as a liaison between Human Resources and affiliate employees to ensure authentic, streamlined bi-directional communication.• Provide HR advice and direction on employee relations issues and conflict resolution.• Partner with leaders from across MU Health Care during the acquisition of local clinics and medical practices. Represent Human Resources by leading pre-employment vetting, compliance of regulatory and statutory requirements, on-boarding processes and communication with newly acquired employees.• Provide coaching and consulting to affiliate leaders in areas such as communication, hiring and personal development. Show less • Created and implemented dozens of events across the University of Missouri School of Medicine and MU Health Care and its affiliates, attended by employees, community partners, MU Health Care executives and University leadership.• Elevated the MU Health Care brand by coordinating system-wide events that met the totality of stakeholder goals and forged partnerships with executive level leadership.• Developed standard procedures for promotional activities, including logistical overview, budget regulation, resource organization, advertising, day-of-event oversight and post-event evaluation.• Project-managed MU Health Care’s first internal major ad campaign launch event with a budget of more than $100,000 and over 2,000 attendees.• Provided strategic oversight through reformation of events and redesigning promotional event templates thus maximizing use of time and resources. • Sourced, negotiated, designed, and coordinated the distribution of all promotional items and giveaways, further strengthening and publicizing the MU Health Care brand. Show less
Healthcare Communications Consultant
Oct 2018 - Jan 2021Human Resources Business Partner
Apr 2017 - Oct 2018Employee & Corporate Promotions Coordinator
Oct 2015 - Apr 2017

Veterans United Home Loans
Jan 2021 - nowProduction Support Manager
Jun 2023 - nowLoan Officer Development, NMLS ID #2069974
Jan 2021 - now
Licenses & Certifications

Master of Public Affairs
Harry S. Truman School of Public Affairs, University of MissouriJan 2016
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