Ashley Magee

Experience

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  Telstra

  Sept 2002 - Feb 2004

  Mobility Data & Support Specialist

  Mobility Data / Support Specialist with extensive experience within level 2 and 3 support with configuration and support of blackberry, blackberry enterprise server, exchange, mobile and fixed services.

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  CPM Australia

  Feb 2004 - Jan 2016

  IT Infrastructure Manager

  Oversee the management of IT infrastructure and support team in designing, building, implementing, managing, supporting and enhancing key technologies. Responsibilities included system and application lifecycle development, data warehousing, business intelligence, customer support and vendor relations.Key responsibilities;• IT infrastructure: Apple and Windows Desktops, Windows Servers, Windows Applications, Linux Servers, Network, Telephony and building facilities.• Managed 1st & 2nd level support desk team, including employee development and performance.• Manage operational costs; conduct short- and long-term financial forecasts for expanded functionality/user base.• Design and implement short- and long-term strategic plans to ensure systems meet existing and future requirements.• Prepare request for proposal (RFP’s), bid proposals, contracts, scope of work reports and other documentation for IT projects and associated efforts. Show less

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  ANRIC IT Services

  Jan 2016 - now

  IT Operations Manager

  Oversee management of technology direction and strategy for managed service clients, process and quality improvement. Managed IT corporate standards compliance, asset management, project planning and management, budgeting, forecasting and customer relationship management. Key responsibilities; • Drive the Information Management, ensuring the our clients technology platforms, systems, software and equipment are in line with the IT Strategies.• Keep abreast of new trends in technology, strive for continuous improvement and ensure our clients are continually transforming and leading in technology and therefore business effectiveness. • Provide operational business analysis and support services to our clients with the objective of delivering strategic, cost effective and relevant technology solutions.• Implement and monitor the IT Strategy to ensure deliverables and outcomes are achieved.• Ensure that systems, policies and procedures are developed and implemented that enhance best practice and leading edge technology, whilst balancing the strong requirement for IT security and effective data management and integrity.• Manage the overall delivery of IT services as identified and defined in our cleints policies, procedures or service level agreements.• Manage our clients information systems and technology ensuring implementation and maintenance with cost-effective safeguards chosen to adequately reduce the risk of business damage and maximise return of investment.• Promote a high level of accountability across the Information systems Department for the establishment and implementation of business and project plans, such that our clients can be confident that projects will be delivered “on-time and on-budget”, in a standard manner, and at a quality that satisfies clients' requirements. Show less