Upkar Singh

Experience

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  Ferguson

  Apr 2003 - Jul 2008

  Controller

  • Controlled the flow of current work to ensure completion on time and target for customer • Determined work requirements and allocated duties to mechanics • Conferred with managers to coordinate activities with other organisational units and arrange for sublets• Enforced and oversee all WH&S policies and procedures, following mandatory reporting where required• Oversaw the works of mechanics and suggest and implement improvements and manage changes associated• Maintained attendance records and roster of works completed across the workshop • Ensured all tasks of mechanics undertaken to a high-quality standard whilst adhering to WH&S • Maintained industry knowledge regarding the latest technology and implement new technologies • Liaised with a wide range of internal and external stakeholders • Compiled and conducted reports including safety, incident and current works and job cards • Quality assured levels to ensured maintenance and cyclical review Show less

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  Peninsula Motor Group

  Jul 2008 - now

  Group Service/Retail Manager | National Truck Dealership & Multi-Franchise Car Dealership

  • Establish and lead CSI/SSS focus department to improve response rates and create customer-centric culture• Lead management meetings to promote team ethos, share best practice, review results and composites • Conduct warranty training for Hyundai Truck dealers nationwide and manage warranty operations nationwide• Provide direction and ongoing assessment of dealer workshop and roadside assist capabilities • Develop effective strategies in consultation with dealers to enhance service support capabilities and continual improvements• Source and develop quality assured manufacturers for accessories on Hyundai trucks and vehicles • Manage, mentor and coach a large team to lead the daily operational requirements of the business • Liaise with a diverse range of internal and external stakeholders including dealers and customers • Conduct service operation training for Hyundai truck dealers nationwide • Implement review and restructure of service department to achieve major cost reductions • Travel domestically and internationally to implement warranty operation systems and truck distribution setup• Reduce high turnover of staff to a current team of stable and consistent employees by implementing high quality management practices and high-performing team initiatives • Consistently achieve best customer satisfaction results from all referring manufacturers Highest Achievements• Achieved Grand Master Dealer for 5 years in a row • Designed and supported the build of a stand-alone Hyundai truck workshop and service area in Bankstown, NSW Show less