
Danielle Robertson
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About me
Operations Manager @ Sustainserv
Education

University of Arkansas
2011 - 2015Bachelor of Science (B.S.) International Business Management, Economics, SpanishActivities and Societies: • Kappa Delta • Exchange Student Pal • Study Abroad Ambassador Spent 1 semester studying abroad in Barcelona, Spain

Universitat Autònoma de Barcelona
2013 - 2013International Business and Spanish coursesStudy abroad program with International Studies Abroad (ISA). Studies in Spanish & Business.
Experience

Margee King Designs
Mar 2012 - May 2015Store Manager•#1 seller at retail trade shows and events for 2 years.•Hired and trained office assistants and sales associates to sell retail and wholesale•Arranged travel for events, appointments, trade shows, and product viewings in cities throughout the US.•Ordered merchandise and tracked inventory.
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International Studies Abroad (ISA)
Aug 2013 - May 2015Global Ambassador Intern• Serve as student representative for International Studies Abroad at University of Arkansas • Organize and execute events for potential study abroad candidates• Assist the ISA Regional Director when on campus with various activities• Leveraged personal student connections for ISA’s growth and marketing

Bohemian Hostels- Sir Toby's | Miss Sophie's | Czech Inn | Mosaic House
May 2014 - Aug 2014Summer Intern• Planned and executed 40 events including dinners, parties, and activity nights• Developed and implemented sales and marketing strategies to grow guest base• Evaluated guest survey results to ensure optimum results and pinpoint areas for improvement• Worked reception, bar-tended in hostel bar, served breakfast buffet, hosted events
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International Studies Abroad (ISA)
Jul 2015 - Mar 2017Recruiting & Marketing Manager• Arrange and travel 12-17 weeks per year domestically to represent Veritas programs at university campuses and conferences.• Develop and maintain relationships with 47 universities including: Advisors, faculty, students, and organizations• Research and identify new universities and opportunities for potential markets, and manage third-party recruiting leads. • Update the VeritasAbroad.com website using CMS Drupal interface.• Create marketing and promotional materials for catalog, website, and social media platforms (Facebook, Wordpress, Instagram). Show less

Native Hostel
Mar 2017 - Apr 2019Founding Operations Manager•Designed, opened & operated USA’s first boutique luxury hostel alongside owners. •Analysis of hostel budgets, revenue, and growth projections.•Managed facilities, maintenance, and housekeeping staff.•Set up software, systems, and booking platforms.•Created roles, hired and managed hotel employees.•Created company policies and employee handbook.

Union of Concerned Scientists
Jan 2020 - Apr 2022Assistant Operations Manager & Recruitment CoordinatorAssistant Operations Manager:• Coordinated Administrative team and Sustainability team meetings and agendas.• Manages facilities, records, equipment, and building services, maintaining budgets; completes special projects, performs office orientations, managing audio/video conference rooms for 200 staff.• Liason between IT team & UCS staff, maintains technical efficiency and equipment. Manages coordination and assists with IT support for UCS staff. Works with external IT vendors. • Support HR with hiring, recruitment & onboarding/off-boarding process.• Support Research Librarian by cataloging UCS publications and scholarly material, and support analyst staff in managing research data.Human Resources:• Support onboarding, off-boarding, and full-cycle recruiting• Handle, respect, maintain, and safeguard confidential data.• Mindfully create an inclusive environment that is supportive of all employees.Sustainability Coordinator:• Lead sustainability team to track and ultimately reduce UCS’s carbon footprint and propose opportunities for UCS to increase internal sustainability. Show less

Decibel Therapeutics
Apr 2022 - Jan 2024Executive Assistant & People Administrator• Provide high-touch, high-level administrative support for VPs and their teams: Operations, Research, and Platform. • Provide full calendar management, prioritize meetings, handle agendas and minutes, organize events, manage travel arrangements, prepare and review presentation materials, and handle expense reporting. • Manage logistics of Scientific Advisory Board by sharing updates, planning meetings, handling reimbursements.• Human Resources: rebuilt onboarding and off-boarding, recruiting, intern programs, visas, trainings, culture engagement, and quarterly check-ins• Plan company events, dinners, board meetings and gatherings.• Co-lead Culture & Diversity volunteer group.• Perform regular office management, including maintaining vendor relationships, manage catering, ordering and stocking supplies, reconciling monthly credit card statements, and processing mail.• Support facilities team Show less

Sustainserv
Mar 2024 - nowOperations Manager• Oversee strategic organizational projects• Lead HR functions of onboarding, offboarding, compliancy, recruiting, annual reviews, performance management, • Manage global resource planning system, project management and invoicing system• Partner with external bookkeepers in revenue, expense, invoice tracking and budgeting • Liaison for strengthening global processes between the offices in Zurich, Frankfurt, Nashville and Boston • Provide executive assistant support to Managing Partner in Boston• Support website administration, marketing, and events• Assist in project management, developing and negotiating statements of work, master service agreements and related Show less
Licenses & Certifications
- View certificate

Basics of Archives
University of Wisconsin-MadisonNov 2020 - View certificate

Human Resources for Anyone with Newly Assigned HR Responsibilities
Pryor Learning | Fred Pryor Seminars | CareerTrackJul 2021
Volunteer Experience
Land, Labor & Camping Host Volunteer
Issued by Paca Hill Farm on Jun 2020
Associated with Danielle Robertson"International Student Pal"
Issued by University of Arkansas on Aug 2014
Associated with Danielle RobertsonEncounter Leader
Issued by Fayetteville Prayer Room on Aug 2013
Associated with Danielle Robertson
Languages
- spSpanish
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