Shady Yanni

Experience

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  Wilh. Wilhelmsen Holding ASA

  Jun 2009 - Jul 2009

  IT trainee

  Network administration, installing end devices, troubleshooting Microsoft issues

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  Wilh. Wilhelmsen Holding ASA

  Jun 2010 - Jul 2010

  IT trainee

  Network administration, Installing end devices, Troubleshooting Microsoft issues

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  Orange Business Services

  Apr 2012 - May 2015

  Technical Support Engineer

  April 2012 –July 2013 Customer: Dutch Ministry of Foreign AffairsJuly 2013 – till now Customer: Heineken  Position:Technical Support Engineer  Mission and main activities of the job: Restore service operation as quickly as possible and minimize the adverse impact on business operations in line with assigned customer (Service Level Agreement)  Key Tasks and Responsibilities: Ø Provide technical point of contact for customers’ incidents. Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. Ø Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner. Ø Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence. Ø Perform and own technical management escalations in line with company procedure and case excellence policy. Ø Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative  Job Contacts: - Within Orange Business Services: Customer Servive& Operation Staff - Outside Orange Business Services: Ø The Customer Helpdesk, Telecom Companies over the globe, Local Service Providers. Ø Vendors / Providers Show less

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  Orange Business Services

  Jul 2015 - Jul 2016

   Working with dedicated SOC team to ensure compliance to performance targets and overall customer satisfaction. customer service within the SLA by implementing of the required strategies to ensure ongoing high levels of customer satisfaction. Process improvement through working with different stakeholders to formalize teams’ engagement process. Represent the team at required Customer/technical meetings and service reviews. Provide technical support during security incidents and provide technical advice to customers during time of crisis. Attending CAB & ICO meetings to discuss team performance and KPIs. Prepare documentation and training material Act as a consultant for customers and be ready to provide professional services on demand basis. Project management- Working in projects from service creation until service operations. Incident Management- Providing L2 Support for orange customers Managed Firewalls services, Managed Proxies, Managed switches and Reverse Proxies. Change Management- Providing security assessment and risk reviews over the submitted change requests.- Performing complex changes, which involve working in non-standard architectures and standard architectures.- Preparing and attending Change Advisory Board (CAB) meetings including customer approvals, change complexity, roll back procedures and outage time. Proactive Monitoring and Incident Management- Resolving complex security incidents on complete security portfolio (Managed Firewalls, Managed Proxies, and URL Filtering).- Preparing RCA & SIP for major incidents. Release Management- Perform planning, preparation, rollback, documentation- Upgrades of different security devices Vulnerability assessment- Providing security assessment and risk reviews over vulnerabilities and threats through in security infrastructure to keep all services secured and updated without impact , in addition to preparing data for audits and penetration testing. Show less Mission and main act ivit ies of t he posit ion:Act as a technical reference (2nd and 3rd level of technical support) for the team, steering the solution of complexincidents and responsible of continuous leveraging the team technical knowledge.Key Tasks and Responsibilit ies:· Handling Complex incidents.· Owning the team Known Error Database (KEDB).· Delivering periodic technical trainings to the team.· Owning the chronic (re- occurring matters) incidents permanent solution.· Trend analysis (keeping track of the incidents solved internally without referring to the expert teams).· Training the new comers. Show less

  • Security Support Engineer

    Nov 2015 - Jul 2016

  • Subject Matter Expert

    Jul 2015 - Nov 2015
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  CIB Egypt

  Jul 2016 - Sept 2018

  Information Security Compliance Analyst

  Assist in the development of information security policies, processes, and procedures, using security best practices, compliance requirements, and contractual obligations.Conduct and document detailed inquiries on system architecture designs and technical solutions, determine security impact and potential risk of those solutions to the company’s data and information, monitor the implementation of corrective actions, and recommends preventative measures to preclude recurrences.Arrange for and manage periodic vulnerability scans and penetration tests, and work with relevant teams to remediate identified gaps. Show less

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  TE data

  Nov 2018 - Sept 2019

  Information Security Supervisor
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  Banque Misr

  Oct 2019 - Jun 2024

  • Information Security Risk Manager

    Apr 2022 - Jun 2024

  • Information Security Senior Assistant Manager

    Oct 2019 - Apr 2022
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  Egyptian Banks Company

  Jun 2024 - now

  Infomration Security Risk Manager