Aabha Kumari

Experience

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  NSS Hindu College

  Jul 2019 - Mar 2020

  Project Coordinator

  NSS HINDU aims at providing quality education to the under privileged students alongwith focusing on their skill development.Visiting Gandhi Ashram at least twice a week to check upon how well the volunteers are able to teach the students. Making sure to also include some extra curricular activities so that the students also enjoy the process of studies as well as learn new artistic and behavioral skills like painting, dancing , respecting elders via basic gestures and many more.

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  BYJU'S

  Jun 2021 - Jul 2022

  Student Success Specialist

  -Experienced Student Success Specialist at Byju's, proficient in handling student and parent queries, resolving technical issues, and fostering academic growth through regular progress discussions on the Byju's tab.-Played a key role in retaining irate customers, demonstrating strong problem-solving and communication skills-Utilized CRM tools such as Freshdesk and Salesforce to maintain accurate data and enhance service efficiency-Selected among 7 out of 3000 mentors for the prestigious Aakash pilot project, showcasing exceptional performance and dedication-Achieved impressive sales of 7 lakhs within one week for Aakash Byju's, highlighting sales prowess and effectiveness-Recognized as the top performer of the week on two occasions, reflecting dedication and outstanding contributions Show less

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  Mingout

  Jul 2022 - Dec 2023

  Business Analyst

  -Utilized firebase and SQL to analyse data and find root cause of the problem statements.-Collaborated with cross-functional teams and to develop business strategies.-Helped Product managers in finding the RCA and increasing the overall metrics which helped in development and implementation of marketing campaigns.-Engaged with external stakeholders including customers, community members, and partners to gather feedback, identify pain points, and capture user requirements.-Documented requirements in a clear and structured manner using techniques such as user stories, use cases, and process flows.-Worked on major projects like Fraud detection and security, Pricing and Monetization strategies, Feature enhancement and development which required analysing data to suggest improvements. Show less

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  SELIN Club PTE LTD

  Feb 2024 - now

  Client Relations and Partnerships