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Stacey Carrillo

Stacey Carrillo

Bi-lingual Customer Service Representative

Followers of Stacey Carrillo98 followers
location of Stacey CarrilloProvidence, Rhode Island, United States

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  • Timeline

  • About me

    Manager of DI Support Services at Lifespan

  • Education

    • Hope High School- Information Technology

      2005 - 2009
      High School Coursework in Business, Marketing and Communications

      Activities and Societies: Girls Varsity Soccer Team Coursework in Business, Marketing and Communications

    • Year Up

      2016 - 2017
      Healthcare Operations

      • Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship• Accrue 200+ hours of hands-on training in five months of professional and technical skills training including a seven-week intensive Healthcare Operations training in EPIC software, BlueTree Network training, insurance coding/billing, hospital operations, and medical terminology, followed by… Show more • Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship• Accrue 200+ hours of hands-on training in five months of professional and technical skills training including a seven-week intensive Healthcare Operations training in EPIC software, BlueTree Network training, insurance coding/billing, hospital operations, and medical terminology, followed by a six-month internship in the medical field• Earned the equivalent of 31 college credit recommendations through the American Council on Education (ACE CREDIT); Recognized fully by Community College of RI, University of Rhode Island, and 2,000 other colleges/universities nationwide• Relevant courses include: Introduction to Business, Business Operations, Public Speaking, Customer Service, Information Technology, Finance 101 and Healthcare Operations Show less

  • Experience

    • HealthSource RI

      Mar 2014 - Oct 2015
      Bi-lingual Customer Service Representative

      • Assisted potential Health Insurance members with their application, expediting the insurance application process by 25%• Handled an average of 35+ insurance applicants via phone daily• Measured complex insurance application errors with the result of first point of contact resolution• Produced average of 50+ applications daily via Jama to perform testing on new application system• Generated system error tickets via Jira pertaining to possible systematic issues • Formed system application feedback to better the company’s application process Show less

    • Lifespan

      Aug 2016 - now

      • Cleared 50+ lo-tech/30+ hi-tech accounts daily resulting in the ability to financially clear a patient’s account• Corresponded to 50+ emails daily pertaining to patient’s visits• Obtained 5+ authorizations daily for patient’s whose insurance required pre-authorization resulting in the ability to financially clear an account• Handled an average of 8+ calls daily pertaining to patient’s pre-authorization, resulting in authorization approvals• Responded to fax’s and adhered to Email Hour as additional assistance in the department Show less • Cleared 50+ lo-tech/30+ hi-tech accounts daily resulting in the ability to financially clear a patient’s account• Corresponded to 50+ emails daily pertaining to patient’s visits• Obtained 5+ authorizations daily for patient’s whose insurance required pre-authorization resulting in the ability to financially clear an account• Handled an average of 8+ calls daily pertaining to patient’s pre-authorization, resulting in authorization approvals• Responded to fax’s and adhered to Email Hour as additional assistance in the department Show less

      • Manager of DI Support Services

        Jun 2021 - now

      • Administrative Coordinator

        May 2020 - Jun 2021

      • Clerical Group Lead

        Apr 2019 - May 2020

      • Billing Specialist - Pre Reg/Pre Auth

        Feb 2017 - Apr 2019

      • Billing Specialist - Pre Reg/Pre Auth

        Aug 2016 - Jan 2017

  • Licenses & Certifications

    • EPIC Software