Roxanne Lee Destor

Experience

• 

  TraineeTechnician - Amkor Technology

  Jan 2004 - Jun 2004

  Semiconductor Technician

  Key Responsibilities: Performs wafer probing and integrated circuit testing.

• 

  Digitel Mobile Phils. Inc

  Jun 2007 - Nov 2009

  (NOC) RAN Front / Back Office Engineer (BSS)

  Key responsibilities: Operations and Maintenance Center for Radio and Transmission (OMCR/T). Responsible for monitoring the integrity of the Network (24x7) via existing surveillance tools. Performs alarm monitoring, fault isolation and first level corrective maintenance procedure of entire BTS, BSC and Microwave equipments such as Minilink TN and Marconi Digital Radio System. Performs BTS and BSC parameter modification as requested by RF Engineer. Performs remote BTS integration & preparation of Data Transcript (scripting) of new sites for commissioning. Performs troubleticket creation, escalates to resolving units and coordinates with second level resolving units. Responsible for Trouble Ticket handling (creating, tagging, assigning and closing) internal/ external and provide regular and per incident reports. Supervises and controls the access and maintenance downtime for all activities on live transmission elements. Show less

• 

  Digitel Mobile Phils.Inc

  Dec 2009 - Sept 2013

  Radio Network Optimization Engineer

  Key responsibilities: Handles BSC wide Optimization. Performs Daily Key Performance Indicator (KPI) monitoring analysis and recommended action plans. Performs nominal and frequency planning and retuning. Performs drivetest (includes benchmark) in key cities and outskirt areas for KPI performance analysis and further in-depth optimization including on-site troubleshooting for poor performing cells (worst cells) and recommends effective solutions. Performs coverage planning including model tuning, link budget analysis and traffic management analysis for network expansion. Performs antenna audit, site survey and recommended network enhancement projects. Performs regular capacity audits and recommended solution. Recommends cell design data parameters for upcoming sites. Performs acceptance test and assured feasibility of newly integrated sites (including repeaters/extenders) securing RF performance metrics and requirements. Provides proposal for possible candidate for Repeater Solution or In-Building Solution. In-charge of actual site validation and survey of areas with complaints for further evaluation and recommendation. Performs single site verification (SSV) and optimization for 3G network roll out to ensure required standards and KPI's are met. Performs data throughput drivetest and statistics monitoring, dimensioning and analysis of packet network. Show less

• 

  Smart Communications, Inc.

  Oct 2013 - Sept 2016

  Senior RAN Optimization Engineer

  Key responsibilities: Handles BSC/RNC/enodeB-wide Optimization. Performs Daily Key Performance Indicator (KPI) monitoring analysis and recommended action plans. Performs drivetest (includes benchmark) in key cities and outskirt areas for KPI performance analysis and further in-depth optimization including on-site troubleshooting for poor performing cells (worst cells) and recommends effective solutions. Performs regular antenna audit, site survey and recommended network enhancement projects. Performs regular capacity audit and recommended solution. In-charge of network-related complaints handling in my area of responsibility. In-charge of site and cluster acceptance from vendor of newly-integrated 3G & LTE (FDD&TDD) sites in my area of responsibility. Attends business meetings and coordinates with sales/retail team for the network updates and areas for signal network improvement. Coordinates with various network groups (including vendors/contractors) for the implementation of projects and network improvement activities. Prepares script for parameter optimization as well as neighbor relations for 2G,3G & LTE sites. Liase with related groups(including internal and external groups i.e. vendors, sales) regarding different projects and network issues as well as work permits. Show less

• 

  Huawei Technologies

  Oct 2016 - Mar 2017

  RF Optimization Consultant

  Agency: Tinnovatik SDN BHD / Universal Cellular Engineering Supports Huawei – Umobile Multiband Antenna Swap Project (3G<E including new LTE sites) Handles 3G & LTE swap sites (including new LTE sites) assigned under me. Performs Daily Key Performance Indicator (KPI) monitoring and troubleshooting of swapped sites. Prepares and discusses OSS KPI and installation photos for pre and post swap to customer for acceptance/site closure. Optimizes worst cells and under threshold sites after swap as well as sites with complaints. Supports optimization activities (including night-shift) under the project. Show less

• 

  P3 Group

  Jul 2017 - Jun 2018

  RF Optimization and Analysis Engr

  *Drivetest logfiles (from TEMS/ROMES) verification and failure classification*In-depth (deep dive) analysis of voice (Legacy & VoLTE) and data services drivetest logfiles including TCP layer analysis as well as throughput analysis*Creates detailed-analysis report in-line with the Client's business needs and requirements

• 

  Vividwireless

  Jun 2018 - Feb 2019

  Network Operations Support Specialist

  *Customer complaints handling using a customer relationship management software service*Analysis of complaints if it is a network or modem problem or just an isolated case/issue*Take ownership of customer complaint issues including in-depth analysis and identification of root cause*Creating ticket using IFMS for escalation of customer complaints as well as documentation of the issues involved*Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible*Coordinates with various resolving groups for updates and resolution of network issues affecting customer experience as well as tagging the ticket for closure if issue is already resolved*Interaction with all levels including technical, management and senior leadership*Broadcast unplanned network outages that affects customer experience and updating CSRs and TSRs on the outages*Checking peformance of serving sites in the network and correlating it to the customer's complaint Show less

• 

  Microchannel Services

  Aug 2019 - Dec 2019

  Microsoft Trainee

  *Helpdesk and first level point of escalation*Taking helpdesk calls from Clients*Calling back Clients for confirmations, approval and updates*Liaising between Clients and Vendors regarding some Client’s issues*Emailing Clients for approval for further investigation of issues and staff IT requests*Logging / Managing / Updating / Merging / Closing tickets via helpdesk ticketing system*Escalating tickets to higher level based on the company’s process and SLA*Checking server backups and info gathering on server with backup failures via backup monitoring tools*Checking antivirus failure alerts on servers and workstations via monitoring tools*Uninstalling/cleanwipe previous antivirus software of Client’s workstation and installing Windows Agent remotely for AV Defender installation rollout*Logging in and checking servers especially with failure alerts like high CPU usage and disk space issues*Resetting and unlocking user password / configuring email requests using Active Directory server and O365 portal*Configuring MFA details via azure portal*Configuring some email requests via Company’s hosting portal for hosted Clients*Configure user creation/termination based on the Client’s approved process*Remote connect to Client’s workstation for initial diagnosis and troubleshooting Show less

• 

  KPMG Australia

  Feb 2020 - Jul 2021

  Microsoft Trainee

  *ServiceNow Tech Implementation team*Business Analyst Trainee*Translate Client's Business Requirements into User Stories*Testing the User Stories for quality assurance during Dev and UAT phase*Microsoft Dynamics 365 Unified Operations F&O Tech Implementation team*Business Analyst*Data migration using Azure devops*Supports SVT Testing

• 

  TribeTech

  Aug 2021 - now

  Service Desk Engineer

  *L1 Helpdesk Support*Supports per client projects