Scott Harrison

Experience

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  Marks and Spencer

  Dec 2010 - Jun 2014

  Customer Assistant

  General Merchandise assistantFood tillsFood stock- Interacting with customers on a regular basis aids the necessary attitude and approach needed to maintain high customer satisfaction- Seeing things from both a customer and employee perspective gives insight into what qualities are needed to give great customer service

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  Huf UK Ltd

  Sept 2014 - Feb 2016

  Graduate Quality Engineer

  - Nissan, BMW Mini & Daimler Customer Quality Engineer for an international automotive tier 1 supplier.- First responder and customer contact for Jaguar Land Rover concerns.- To co-ordinate quality activities within the relevant manufacturing area, working in line with a continuous improvement philosophy.- Instigate and manage concern analysis activities when customer concerns are raised. - Liaise with customers and suppliers regarding quality concerns and improvement activities.- To assist in the development of the Quality Management System, and approval of third party accreditation.- To create and manage documentation for manufacturing processes to include: Process flow, control plans, FMEA’s, 8D reports and other quality processes.- To assist in Internal and External audits and warranty return analysis.- Fully trained in the technical test laboratory, including technical test report writing.- Gained certification for ANPQP.- VDA 6.3 (Process Audit) Trained. Show less

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  Magna International

  Feb 2016 - Sept 2016

  Quality Engineer

  - JLR Customer Quality Engineer for an international automotive tier 1 supplier.- To co-ordinate quality activities within the relevant manufacturing area, working in line with a continuous improvement philosophy.- Instigate and manage concern analysis activities when customer concerns are raised. - Liaise with customers and suppliers regarding quality concerns and improvement activities.- To create and manage documentation for manufacturing processes to include: Process flow, control plans, FMEA’s, 8D reports and other quality processes.- To assist in Internal and External audits and warranty return analysis. Show less

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  Triumph Motorcycles Limited

  Sept 2016 - Dec 2017

  Quality Engineer
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  Triumph Motorcycles Limited

  Oct 2019 - Apr 2024

  Seeing new models through from concept phase to volume production 6 month secondment

  • Quality Team Leader

    Oct 2021 - Apr 2024

  • Quality Engineer - Project/Vehicle Lead

    Apr 2021 - Oct 2021

  • Project Quality Engineer

    Dec 2017 - Apr 2021

  • Quality Engineer

    Oct 2019 - Mar 2020
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  Dogs Trust

  May 2024 - now

  Dog School Volunteer