Mike Shilko

Experience

• 

  United States Air Force

  Apr 1985 - Sept 1990

  Medical Laboratory Technician

  Performed automated and semi-automated lab analysis using technically complex equipment and computer reporting system. (General Lab, Microbiology, Blood Bank Donor)Assisted management in preparing for regulatory inspections: ASCP, CLIA, etc.Monitored QC data to validate instrument performance.Monitored laboratory data for QA.Wrote and reviewed technical manuals for equipment.Trained and oriented new personnel and university students.

• 

  Lovelace Health System

  Sept 1990 - May 2000

  Medical Laboratory Technician

  Performed automated and semi-automated lab analysis using technically complex equipment and computer reporting system. (General Lab, Microbiology, Blood Bank)Assisted management in preparing for regulatory inspections: ASCP, CLIA, etc.Monitored QC data to validate instrument performance.Monitored laboratory data for QA.Wrote and reviewed technical manuals for equipment.Trained and oriented new personnel and university students.

• 

  Cerner Corporation

  May 2000 - Aug 2023

  Product Owner - 2002-2004Senior Product Owner - 2004-2018Lead Product Owner / Manager - 2018 - 8/2023 Owned 3 solutions with 8 front-end web applications with ~2000 clients and ~500k end users using agile methods with ~$10M in revenue.Led initiative to streamline digital certificate issuance process for 2000 clients, reducing client effort, downtime and service requests to nearly zero. Initiative involved 3rd party certificate provider process changes, internal software development, internal process changes and operations / support training and documentation.Led a cross team effort to perform bi-annual National Accreditation for Cerner Direct (Direct Trust and EHNAC) including: best practices, HIPAA, privacy, and security compliance standards, and validating policy requirements.Developed innovative web products from ideation through maturity.Maintained Roadmap for internal and external stakeholders.Collaborated with engineering, leadership and clients to prioritize development.Documented epics, features and user stories for new features/defects/tech debt.Owned, maintained and prioritized backlog for planning.Developed and documented requirements (Use Cases, Release/Testing Documentation, UI Mockups).Collaborated daily with Engineering and QA to ensure on-time quality releases.Communicated new releases with Marketing, Sales, Operations, support and clients.Led internal Product Owner group and meeting.Performed hazard analysis to maintain regulatory compliance. Show less Performed product support for FDA 510k certified Pathnet Blood Bank software using automated ticketing software.Worked with internal technical teams to resolve client issues. Overhauled client data collection documents for easier entry and use.Designed and customized certification and production applications to meet client specific needs.Performed application demonstrations/education sessions to internal associates and clients.Trained and mentored new support associates on software functionality and tool usage. Show less

  • Lead Product Owner / Manager

    Jan 2002 - Aug 2023

  • Support Specialist

    May 2000 - May 2002
• 

  Prime Healthcare

  May 2024 - Jul 2024

  Medical Laboratory Technician