Pradeep Chickaballapur

Experience

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  Indian Space Research Organisation (ISRO)

  Nov 1998 - Oct 1999

  Technical Apprentice

  • I was responsible for developing a PC add-on card.• The card was designed to acquire data from satellite launch vehicles at a rate exceeding 2Mbps.• An ADSP 2101 processor was used in this project.• I worked on interfacing the processor with DMA.• I also developed software using C and assembly to acquire and store information.

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  InnoMedia

  Oct 1999 - Dec 2000

  Member Technical Staff Software

  • Focused on Set-top box technologies based on DOCSIS and DVB standards as a Hardware Engineer at Innomedia• Responsibilities included developing Printed Circuit Boards for the set-top box, ensuring system software and hardware synergies in the product integration, and gaining hands-on experience working with UNIX, Linux, and MicroC/OS Real Time Operating Systems• Was part of the team which designed a digital set-top box that allows multiple users to access online services over a CATV network, following the DVB-RC standard with MPEG-2 streaming• Led the development of a communication card for the set-top box, which included an upstream (QPSK) and downstream (QAM) path RF front end, user interface, and module integration• Implemented software using C and assembly to enable upstream communication compliant with DVB standards between the server end (host) and STB end (destination) Show less

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  Sasken Technologies Limited

  Jan 2001 - May 2007

  Client: Nortel NetworksM50 Product Support & Feature Development• Managed M50 product deliverables and developed the Silent Recording feature for M300 and M50R3 streams, which allows supervisors to silently record calls in call centres.• Worked with the Voice CTI team to send relevant FUMP messages to Network Manager during Silent Recording invocation.Environment: GDB, DDD, HP Emulators, Xray debuggers, C, C++Client: Nortel, CanadaBCM/Norstar Customer Support and Feature Development• Resolved core problems reported by customers and ensured assigned individual problem resolution.• Added firmware download feature for Analog DID MBM on BCM and verified hardware connection, firmware version, and downloaded new firmware packets to the MBM.Environment: Xray Debugger, HP Emulators, CClient: Nortel, CanadaIP Media Path Support for Nortel’s BCM PBX in Ottawa• Designed media path changes required to support IP sets on the new BCM introduced and implemented the call scenario of two-party call, transfer, conference, call park, paging, music on hold, etc.Environnent: Debugger, STS, C, C++Client: Nortel, CanadaBusiness Communication Manager / Configuration Management Team• Involved in Poland Market Profile feature development for BCM product and new state-machine development in trunk driver to handle events, stimulus messages from firmware devices.• Responsible for load build activity of MICS, CICS product streams.Environment: Debuggers, STS, C, Bash/C shell scriptingClient: Nortel, CanadaOther Projects:• Modular Integrated Communication Systems 6.1 using C, Motorola 68K Assembly, Dual HP Emulator.• Aparate (Internet Access Solution Group in SASKEN) using C, SA1110 Assembly and CVS.Highlights:Successfully handled software development and maintenance of the voice network for a Fortune 50 company, with involvement in a $700K project.Worked at Nortel Network in Canada for BCM development for one year. Show less Responsible for designing and developing Aparate, a hand-held device for home internet use.• Involved in various aspects of the product development process as a Hardware Engineer.• Designed and developed the Blackrose Integrated Test Program (BITP), which was a standalone program used for testing all the hardware modules on Aparate.• Independently designed, developed, and tested the Switched Mode Power Supply Printed Circuit Board for the Aparate product.• Contributions helped ensure the quality and reliability of the hardware components in Aparate. Show less

  • Senior Software Engineer

    Jun 2002 - May 2007

  • Hardware Design Engineer

    Jan 2001 - Jun 2002
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  PrimeSoft Solutions, Inc.

  May 2007 - Feb 2008

  Technical Lead

  Client: Vertical Communication, USA As an Application Developer for Vertical Communication, USA, I worked on application development and support for SIP protocol-based products by Verizon - Wave PBXs.• I led a competent team of 10 members in providing support to a $3.7M US client in Telecom Business Software and Services. Additionally, I was a core team member in designing proposals which fetched a $200K project from the US client.• In my role, I designed and implemented processes to manage client deliverables and was actively involved in the recruitment of Senior Software Engineers and Software Engineers.• My work involved handling projects on Vertical Communications SIP based Instant Office & Wave IP-PBX using Soft ICE, Win debugger, C, C++. I also handled projects on SIP phone application development and Board Support Package development.• To improve the knowledge sharing within the team, I created a knowledge base using innovative technology which resulted in a significant decrease in the learning curve for new members joining the team.• Lastly, I was instrumental in initiating, developing, and sustaining organization-critical projects. Show less

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  Tech Mahindra

  Feb 2008 - now

  • Drive agile delivery of a multi-tenancy MVNO solution, optimizing resources. Utilize Power BI for data analytics and insights, enhancing operational efficiency. Successfully execute the project to agreed schedule, budget, and scope.• Lead cross-functional agile teams ensuring Vodafone's EECC regulations compliance. Implement PowerBI in JIRA for data-driven decision-making. Monitor and control the work to ensure project alignment with regulatory standards.• Champion agile service design for 'Always on Marketing' with AI/ML on AWS. Implement 'next best action' strategies using PowerBI and Python. Plan for and manage change, ensuring iterative service enhancements.• Employ agile methodologies in managing Home Broadband projects. Leverage hybrid development approaches iteratively. Manage project work and resources for successful, data-driven project delivery. Show less • Led Agile Release Train management for BT's eCommerce, ensuring seamless delivery and maintenance of bt.com, agent.com, and diverse BT products. Successfully executed projects within schedule, budget, and scope, employing thorough risk, issue, and change management.• Guided cross-functional teams in SAFe adoption, fostering collaboration for swift product launches and enhanced features. Performed relevant project management processes, communicated with stakeholders, and managed project work/resources for timely completion.• Strategically planned platform evolution within defined governance processes, meeting stringent quality standards. Ensured delivery aligned with overall business and technology strategies, enhancing BT's digital presence and customer satisfaction. Show less • Led comprehensive testing for interconnected services (mobile, broadband, TV, fixed offerings), ensuring adherence to schedule, budget, and quality standards. Applied project management processes, including risk assessment, change management, and stakeholder communication, fostering seamless processes and elevated user experiences.• Ensured adaptability to evolving products and technologies through meticulous testing protocols. Successfully closed projects, formalizing acceptance and releasing project resources. Managed external contracts and suppliers, aligning delivery with overall business and technology strategies, meeting quality standards as prescribed by IT Services. Show less Client: British Telecom● As an Operations manager managing the Billing platform application servers, ensuring their smooth operation, availability, and performance. Worked closely with cross-functional teams, including developers, system administrators, and operations teams, to ensure seamless integration and deployment.● Applying Agile methodology, DevOps principles, collaborate to streamline development , testing and deployment processes, utilizing Jenkins for CI and CD.● Leveraged teams expertise in Docker and Kubernetes to containerize and orchestrate the Billing platform application, enabling scalability, portability, and efficient resource utilization. Also oversee the implementation and management of microservices architecture within the Billing platform, enabling modularity, scalability, and flexibility..● Cultivating productive relationships with stakeholders, including business leaders, product owners, development and quality assurance teams, and other project teams. Ensuring alignment of operations and release activities, efficient communication of progress, risks, and challenges, and prompt resolution of conflicts or issues. Show less • Developing and implementing a comprehensive plan including timelines, milestones, and deliverables for the transition and transformation process for Millicom(TIGO) a Fixed Line and Mobile telecommunication service provider following a Hub and spoke model comprising of six African nations of Senegal, Ghana, Chad, Congo, Rwanda, Sierra Leone. • Identifying and mitigating risks and issues during transformation of L1, L2 & L3 operations for the CBOSS a Post-Paid billing platform, INOPAC/RevUP which is a Interconnect Billing platform, Callgate which is a Mediation platform, Fraud Management Systems encompassing both BSS and OSS applications, databases and infrastructure that could impact the success of the transition and transformation process.• ITIL key processes of Service Transition, Change Management, Release and deployments, Service Validation and testing, Service Assessment and Configuration management were employed and inculcated as part of the transition and transformation of IT services at Millicom(TIGO)• Implemented as part of the program BMC Remedy IT Service Management (ITSM) to manage processes such as Incident Management, Problem Management, Change Management, Asset Management, Service Level Management, and Knowledge Management in order to streamline and automate IT service delivery, improve service quality, and reduce costs. Show less • Planning and Business Operations: Develop and execute strategies to ensure maximum profitability in line with organizational objectives.• Formulate business plans and goals, and lead a competent team to achieve them.• Business Development and Pre-Sales: Implement sales strategies to achieve performance milestones.• Understand and coordinate client needs, customize products accordingly, and collaborate with the technical team to provide solutions as per delivery schedules.• Present and demonstrate products to prospective clients, prepare and obtain product proposals, and analyse competition to fine-tune strategies.• Develop and maintain effective relationships with clients to ensure repeat and referral business.• Identify and penetrate new markets to drive business growth and achieve periodical targets.• Relationship Management: Serve as the single point of contact for supporting clients.• Understand and coordinate client needs, customize products accordingly, and collaborate with the technical team to provide solutions within delivery schedules.• Team Management: Lead and monitor team performance to ensure efficiency and meeting of individual and group targets.• Identify and implement strategies for building team effectiveness by promoting a spirit of cooperation between team members.• Ascertain specific training needs of employees and arrange training programs on motivation, interpersonal skills, client servicing, and sales skills to improve learning curve. Show less Client: British Telecom (BT)• As a Data Analyst on the BT Andes central migration team, I took the initiative to establish processes and procedures that ensured strategic data initiatives were implemented across 23 different BT platforms during data migration. • My responsibilities as a Data Analyst included performing data analysis to identify the necessary activities for achieving high-quality data migration across the 23 BT platforms. In addition, I was responsible for coordinating with multiple teams and acting as a central point of contact for communication. • I also assessed the effectiveness of processes related to strategic data quality and continuously worked to improve them. As a part of my project management responsibilities, I organized and coordinated business analysis activities with other teams across various platforms. • My work involved using Commercially off-the shelf (COTS) applications related to ADLI, CRM, Billing & Payments, Enterprise Management, and other similar tools of BT. Furthermore, I possess an in-depth understanding of telecom BSS and OSS domains. Show less Client: Motorola USA• As a mobile application developer, I developed mobile applications on products like Krave and RUSH software releases using C/C++ languages.• In my role as a Team Leader, I led an offshore delivery team to design and develop features such as Handset Balance Display, Scalable Vector Graphics, and Support for Visual Voicemail on mobile devices.• My responsibilities included managing a team of five people with diverse experience and skill sets in the Mobile Embedded Space. I also improved the existing training processes to track the training needs of each team member using spreadsheet reporting.• I received customer appreciation for my adherence to schedule on deliverables by both myself and my team members. Additionally, I successfully handled projects such as Mobile Application Development on CDMA product range for Motorola as an On-Site Consultant. As an individual contributor, I developed three new features such as Handset Balance Display, Scalable Vector Graphics, and Support Visual Voicemail. Show less

  • Senior ITPM at Sunrise GmbH (Client of TechM)

    Apr 2024 - now

  • Senior Program Manager at Vodafone (Client of TechM)

    Oct 2020 - Mar 2024

  • Ecommerce Agile Delivery Manager at British Telecom (Client of TechM)

    Feb 2019 - Oct 2020

  • Project Manager Test Management at British Telecom (Client of TechM)

    Jun 2017 - Jan 2019

  • Project Manger DevOps, Tech Mahindra, British Telecom Operations

    Jan 2013 - Jun 2017

  • Transition and Transformation Manager

    May 2012 - Dec 2012

  • Business Development Manager

    Jan 2012 - Apr 2012

  • Business Development Executive

    Nov 2009 - Dec 2011

  • Data Analyst

    Feb 2009 - Nov 2009

  • Senior Software Engineer

    Feb 2008 - Feb 2009