Happy Sim

Experience

• 

  Taska Little Beans Montessori

  Apr 2012 - Jun 2017

  Preschool Teacher
• 

  Aegis Global

  Oct 2017 - Jun 2018

  Customer Specialist

  Supporting for TW market - hotels.com project

• 

  Webhelp

  Oct 2018 - Mar 2024

  - Develop new hires and refresher training .- Support Ops Team in addressing gaps , in terms of hard skills or soft skills - Covering customer service and customer experience deliverable.- Deep dive (findings) on 0-60 Days quality progress (new hired)- Plan and prepare the training materials in order to ensure information up to date .- Attend to weekly business report review with client site to share/feedback on the challenges cum sharing on the action items to reduce/decrease the failures .- Besides trainer role , as a P&P specialist , work closely with Ops Team in Csat findings by come out an action plan proposal to client in order to enhance the handling flow and boost up the overall Csat of project .- Design and develop a training framework according to program level needed - Participate internal and external calibration - Coordinate with client by provide the overall feedback regarding the training ,products and process , overall handling skills Show less

  • CS TQA Assistant Manager

    Oct 2023 - Mar 2024

  • Training and Quality Lead

    Jul 2022 - Sept 2023

  • Customer Service Trainer(Senior Trainer)

    Sept 2020 - Jul 2022

  • Quality Assurance Analyst

    Nov 2019 - Sept 2020

  • Google Play Customer Representative / QA Apprentice

    Oct 2018 - Oct 2019
• 

  SGA

  Apr 2024 - now

  Senior Learning & Development Executive