
Jonathan Perry
Customer Support Manager for North America

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About me
IBM Power Systems Manager @ Blair Technology Solutions | IT infrastructure, Project Management
Education

Keyin Technical College
-Business Software Engineering
Experience

CCSS USA Corp
Jan 1996 - Jan 1997Customer Support Manager for North AmericaI managed the technical support and installations for North American based customers.

ASTECH Solutiions Inc.
Jan 1996 - Jan 2004IT Manager/ConsultantIn addition to consulting for international clients I was also the IT Manager of ASTECH's AS/400 and Microsoft LAN environments. My areas of expertise were AS/400 and iSeries Hardware and software, Web Applications, Security, System Design and Architecture, and Education.My primary role was to provided consulting services including:• Installation and configuration of StoneGate firewall on iSeries and i5 Linux partitions.• Migrating and integration of AS/400 application with Linux based application.• Implemented AS/400 backup and recovery solutions.• Completed AS/400 system upgrades, migrations, network and security audits.• Performed AS/400 System Administration and Performance analysis.• Successfully Managed Project porting application from UNIX/MVS to AS/400.• Performed Security Architecture review and recommendations for foreign bank.• Completed CISC to RISC application port and led initial product installations globally.• Performed DB2/400 database architecture review and performance tuning. • Developed and instructed numerous custom courses including: AS/400 Architecture, RPG and CL Programming, DB2/400 and SQL, Microsoft Ops and end user training.• IBM WebFacing SME (Subject Matter Expert).• Instructor for IBM and internal courses.• Co-authored IBM Redbooks and announcement letters Show less

I3 Tech Group, Inc
Dec 2004 - Jan 2007Owner/Directori3 Tech Group Inc. provided expert services and support to IBM Business Partners, IBM Global Services, and customers. I provided expert skills and knowledge in almost all areas of the AS/400, iSeries, and i5 family of servers. I successfully managed numerous projects and provided pre/post sales support for our customers. The following outlines some of the many expert skills and services I provided for i3. • Completed numerous OS/400 installations and upgrades.• Completed numerous AS/400, iSeries and i5 hardware installations and upgrades.• Designed, configured and implemented LPAR (Logical Partitioning) on iSeries and i5.• Provided DB2 database migration solutions, performance tuning, and troubleshooting.• Provided server consolidation roadmaps, and solutions.• Provided security assessments, roadmaps, and solutions.• Provided backup and disaster recovery solutions.• Provided education and training to IBM staff, IBM Business Partners, and customers. Show less

Dynamic Disaster Recovery
Oct 2005 - Jan 2007Owner/Director
GE
Apr 2007 - Jan 2008AS/400 Technical SupportI provided extensive system architecture knowledge, project management skills, and technical expertise to new and existing projects. In addition I provided day to day customer support to GE businesses globally, Level 2 and Level 3 staff. While at GE I successfully implemented Tape Encryption in two data separate and also successfully pioneered the effort to dramatically reduce the number of pages and incidents for the iSeries Platform.

HP
Jan 2008 - Sept 2014Technology Consultant IVMy primary roles are to provide technical support and hardware design support for the System I platform to multiple HP clients. Additionally I provide expert support to the IBM i accounts and teams, with respect to hardware, network, migrations, upgrades, troubleshooting, and solution design, and project management. I spent 2 years as iSeries Delivery Lead for Mark Work Warehouse. In this role I was responsible for the operation of the IBM System I (AS/400) platform and support the various team’s interactions with the servers. Show less

Blair Technology Solutions
Oct 2014 - nowI am an accomplished professional with a strong background in IT infrastructure and project management. As the Manager of IBM Power Server Solutions at Blair, I lead a team of dedicated specialists in the installation, configuration, and migration of IBM Power Servers and associated equipment, including SAN Storage and Backup Devices. My role is multifaceted, encompassing strategic leadership, technical expertise, customer relations, and financial performance. Support clients in the areas of hardware and software installation of IBM Power (i), iSeries, and IBM/EMC storage solutions, SAN, and MIMIX.
IBM Power Systems Manager
Apr 2023 - nowIBM Power Systems Team Lead
Oct 2014 - Apr 2023
Licenses & Certifications
- View certificate

IBM Certified Specialist - Power Systems Scale-Up Technical Sales
IBM Professional CertificationJan 2019 - View certificate

IBM POWER9 Business Partner Cognitive Sales Foundations V1
IBMDec 2018 - View certificate

IBM Certified Specialist - Enterprise Storage Technical Support V5
IBM Professional CertificationJun 2017 - View certificate

IBM Certified System Administrator - IBM i V1
IBM Professional CertificationSept 2016 - View certificate

IBM POWER9 Business Partner Sales Foundations V1
IBMDec 2018 - View certificate

IBM Certified Systems Expert - Virtualization Technical Support for IBM i -v1
IBMOct 2015 - View certificate

IBM Certified System Administrator - IBM i V1
IBMSept 2016 - View certificate

IBM Certified System Administrator - IBM i 7.1
IBMOct 2015 - View certificate

IBM Certified Technical Sales Specialist - Power Systems with POWER8 Enterprise V1
IBMJul 2015 - View certificate

IBM Certified Technical Sales Specialist - Power Systems with POWER8 Scale-out V1
IBMJul 2015
Languages
- enEnglish
- frFrench
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