Steven Mack

Experience

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  Group Health Cooperative

  Jan 2005 - Jan 2011

  Office Manager / Project Manager

  ● Provided 24/7 security support for the Nursing Home Services ECIN system, swiftly addressing clinician security access needs to ensure business continuity. ● Led end-to-end management of 300+ laptops including tests, monitoring, troubleshooting and upgrades using strong analytical skills to identify and resolve simple to complex issues.● Orchestrated tasks for 15 of my employees, fostering high performance and accountability, while maintaining Tier 0 and Tier 1 boards for real-time performance, financial, and departmental insights.● Championed testing, training and seamless implementation of new upgrades for Home Health and Hospice systems, ensuring enhanced functionality and adoption across 1,500+ users utilizing tools such as Snagit, Windows “Steps Recorder” and other screen capture utilities Show less

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  Kaiser Permanente

  Jun 2011 - Jan 2023

  Lead Application Support Analyst

  ● Orchestrated upgrades for 80+ healthcare applications, including the NetSmart/McKesson application with a user base of 1,500, improving operational efficiency using KPIs to measure performance and identify continuous improvements opportunities.● Partnered with 12 technical and business teams, cultivating strong relationships to ensure seamless project coordination and execution saving over $25m 6 times per year.● Developed long-range plans for application systems to minimize risk associated with disaster recovery procedures, while maintaining 100% compliance with HIPAA standards.● Executed a broad scope of duties as Team Lead to support successful project initiation and completion, fostering a culture of constructive input and shared success among 8 managers using Agile and Scrum methodologies. ● Drove the seamless execution and delivery of 100+ team-assigned projects, encompassing third-party software integrations, data warehouse maintenance, and custom development requests.● Reduced security risk factors 98% through analysis of processing systems; redirected team tasks, applied recommended fixes, and initiated quality control to prevent exposure of sensitive data.● Maintained system availability at 99% by managing system performances, leading resource planning initiatives, and coordinating continuous support coverage. Followed up with extensive RCA when systems had problems.● Documented and communicated application changes by analyzing, testing, troubleshooting, and evaluating existing applications in support of new releases with precise technical documents using advanced technical writing skills. Show less

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  Looking for Work

  Oct 2023 - now

  Information Technology Application Analyst - Project Coordinator
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  Muckleshoot Casino Resort

  May 2024 - now

  Application Support Analyst