Muhammad Ibrahim

Experience

• 

  Mindbridge

  Mar 2019 - Mar 2020

  • Senior Team Lead having 20 CSR's under the belt.• Handing all the customer support operations for multiple projects with multi-million dollar companieslike Talabat, Zomato, Carriage, Uber Eats, Food Panda, and eBay• Experienced in various tools such as Jira, Freshworks, Freshchat, Hubspot, Bliss, Zoiper, Zendesk,Salesforce, Slack.• Management of teams of 20 members, supporting them and giving insights on their performance• Making sure the team performance in quality is above 90% and their Average Handling time is on paraccording to the SOPs.• Regions Covered were United Kingdom, South Africa, Middle East and New Zealand. Show less

  • Customer Support Team Lead

    Jul 2019 - Mar 2020

  • Live Call Support Specialist

    Apr 2019 - Jul 2019

  • Chat/ Email Support Specialist

    Mar 2019 - Apr 2019
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  BQ INTERNATIONAL LTD.

  Mar 2020 - Feb 2023

  • Management of a team of IT Technical Recruiters.• Continous Coaching and Training of staff members to ensure the SOPs and KPIs are met.• Training of new recruits.• Coaching Candidates for all stages of the hiring process.• Best practices involved in client development.• Running a 360 desk, Responsible for account management and recruitment for the Information Technology division of BQ International.• Tools Used: Vonage, LinkedIn Recruiter Lite, Monster, Indeed, Dice, ATS: Flextrack, CBC Portals (Canada), Payroll partners Focus Systems. Show less • Provide guidance to Hiring managers/clients on recruitment and potential candidates.• Build strong relationships with desired Clients & candidates to ensure a viable talent pipeline.• Resume pre-screening, candidate interviewing, assessment, short-listing, and selection for open positions.• Complete reference checks and negotiates offers of employment.• Utilize internal and external networks to leverage best practices in recruitment and selection.• Respond to external and internal inquiries regarding employment opportunities.• Promote employment opportunities for our Clients.• Optimize the efficiency of the recruitment process by making recommendations and implementing improvements.• Assist with international recruitment assignments. Show less

  • Sr. Technical Recruitment Manager

    Sept 2021 - Feb 2023

  • Sr. Technical Recruitment Lead

    Feb 2021 - Sept 2021

  • Technical Recruitment Consultant

    Mar 2020 - Feb 2021
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  Attock Refinery Limited

  Aug 2020 - Sept 2020

  Chemical Engineer

  • Worked on HOWE Baker Unit 1 & 2 at the Attock Oil Refinery Plant through Central Control Room (CCR). This plant is designed to process 20,000 BPSD of Meyal Sweet or Meyal Sour Crude Oil in Block out operation to produce Light Gases, LPG, Stabilized Naphtha, Kerosene, light gas oil, heavy gas oil and residue• As working for an oil refinery, where we are dealing with huge quality of hydrocarbons and inflammable etc., it is necessary to take some special measurements and precautions to avoid any major harms i.e. life loss. • To ensure health and safety of its employees, contractors, and customers and work for continual improvements in Health, Safety, Environment and Quality systems, ARL has a department to manage these affairs, under the name tag HEALTH, SAFETY, ENVIRONMENT & QUALITY (HSEQ). Show less

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  CGT Staffing (CompuGroup Technologies)

  Feb 2023 - now

  Technical Recruitment - Training & Quality Assurance Consultant

  • 360 Degrees of Technical Training & assisting current and new offshore employees.• Creating/ Revising Standard Operating Procedures (SOPs) & Key Performance Indicators (KPIs) to improve Project Efficiency.• 360 Degrees QA Management & Control of floor comprising 25+ Recruiters.• Conducting & Creating Quality Assurance Calibrations on a weekly & monthly basis.• Supporting offshore Team Leads and Floor Manager to assist with the overall training and quality action plans with respect to Operations.• Monitoring & handling escalations of the overall recruitment process overflow.• Maintaining & Creation of Internal Documents.• Review of RMRs.• My recruitment experience involves working & training the resources for Engineering, Legal/Law, Information Technology, Health Care, Title Industry, Manufacturing, Financial & Banking, and C-Level/ Executive Professionals for Contract, Contract to Hire, Direct Hire, Managed Solutions, and Payroll Solutions. Show less

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  Systems Limited

  Feb 2023 - now

  International Recruitment - Training Specialist