Megan Boyd

Experience

• 

  ServiceMaster

  Jul 2009 - Feb 2014

  Training Specialist

  I facilitated general and specific business unit training programs that focused on advanced concepts and competencies. I provided feedback on training content and format. I conducted training need assessments to identify and analyze performance gaps.

• 

  American Home Shield

  Feb 2014 - Aug 2019

  Conducted coaching sessions weekly with each associate to improve unit growth & meet quality assurance goals. My team exceeded the unit goal 10% in 2018. I traveled to Cross Plains to assist with integrating Star, mentored the Renewals Supervisor, and assisted the Renewals Manager. I led a project team to improve system and tools and was the lead for Telesales during the AHS migration. I was also a lead for a project team to increase conversion 1% in all outbound sales channels in addition to my current supervisor role. Show less

  • Renewals Supervisor

    Jun 2015 - Aug 2019

  • Renewals Associate

    Feb 2014 - May 2015
• 

  Frontdoor, Inc.

  Aug 2019 - Jun 2021

  IT Deskside Supervisor

  I currently supervisor three division of IT for Frontdoor. IT helpdesk, system specialist, and access specialist. I conduct coaching sessions weekly to improve productivity, customer experience, and efficiency. I also perform monthly audits to ensure processes are followed and approvals received. I document processes and training documents for all areas. I have administrative rights for adobe, zoom, and Microsoft exchange.

• 

  Sedgwick

  Jun 2021 - now

  • Manager IT Applications

    Dec 2022 - now

  • Supervisor IT Applications

    Jun 2021 - Dec 2022