Laura Morrill

Experience

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  Thomson Prometric

  Aug 2000 - Jan 2002

  International Operations Coordinator; Process Improvement

  Served as liaison between nine overseas offices and management: handled escalated candidate, client, and systems issues for Prometric, the top global computer-based testing company. Oversaw international implementation of 22 new exams in secure testing channel. Streamlined distribution and tracking processes, maximizing existing technologies to improve communication and enhance client reporting.

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  GlobeWomen

  Aug 2003 - Jun 2009

  Associate Director; Global Event Management; Sponsor Liaison; DEI Researcher; Database Manager

  Juggled a wide variety of event management responsibilities for large annual conference with high-profile attendees from heads of state to top corporate executives. Summit locations spanned Europe, Latin America, Asia, Africa and the Middle East; participants hailed from over 90 countries.• Managed registration, financial reporting, partner recruitment and development, on-site volunteer management and more. • Coordinated closely with International Planning Committees prior to each conference, including top corporate executives and government representatives from the Department of State as well as foreign Ministries of Women’s Affairs.• Business process improvements: ran registration of 1,000 Summit participants from 90 countries; improved efficiency of registration processing by 50%.• Collaborated with corporate sponsor on website conversion to Drupal content management system (CMS), created additional, updated content to modernize our online presence.• Comprehensive research on participation rates of female government ministers globally; grew dataset to 15,000 records; gathered quantitative data on participation rates of women on corporate boards. • Designed and implemented a mid-size relational database, including conversion from legacy system, which increased efficiency of data-entry tasks by 33%. Show less

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  Amideast

  Jun 2009 - Jun 2024

  My training programs show tangible and strategic results: since the inception of my annual training for Amideast proctors in 2019, compliance has improved, resulting in reductions in operational anomalies. There were no proctor deficits on our most recent third-party operational audits. In 2020, I directed key components of new business line at the outset of the Covid-19 pandemic. Served as operational and technical lead for the transition from lab-based standardized test delivery to remotely-proctored testing. Created and implemented a robust training program despite budgetary constraints and tight timelines.Training Lead:• Conceptualized an effective, tailored strategy from the ground up. Planned and executed a comprehensive training and certification program for a cohort of one hundred remote proctors in only six months.• The Standard Operating Procedures which I developed for remote proctoring during the pandemic became the “gold standard” among business partners.• Produced relevant and engaging trainings to enhance retention of key takeaways; hands-on interactive experiences maximized learning outcomes. • Solidified competitive advantage: fast turnaround of training and rapid deployment facilitated continuity of operations for clients, despite highly unstable conditions early in the pandemic. Generated $500,000 and gained 3 high-profile clients while competitors contracted.Technical and Operational Lead: • Assessed various remote testing solutions and video conferencing platforms, performed cost-benefit analysis. • Adapted existing procedures; socialized changes with test vendors/partners; wrote Standard Operating Procedures. • Transitioned multiple tests to remotely-proctored testing. Flexible and scalable processes opened up unexpected business opportunities; sales climbed to 10,000 in the first year. Show less • Managed network of testing centers in the Middle East, North Africa and United States. Principal responsibilities included operations and marketing. Trained field staff in 20 international field offices.• Built and maintained strong relationships with key clients and business partners; promoted AMIDEAST brand at conferences.• Enhanced online presence: coordinated major functionality upgrades (online registration) with IT and field offices; increased annual sales 17%.• Implemented process improvements which enhanced forecasting accuracy; improved monitoring and accountability which stabilized inventory levels and reduced financial risk by 50%. Show less

  • Program Manager; Training Manager; Learning & Development; Virtual Training; Workforce Development

    Oct 2021 - Jun 2024

  • Program Officer, Testing; Operations; Process Improvement; Client Liaison; Marketing

    Jun 2009 - Oct 2021
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  Corus International

  Jun 2024 - now

  Learning and Development Manager