Manny Santana, MBA

Experience

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  NJ Department of Human Services-State Incentive Program

  May 2004 - Jun 2007

  Case Worker (Juvenile Division)

  • Develop and expand general case management/ social service to address client needs, such as housing issues, financial and budget issues, mental health, employment, and health care in diverse environments.• Extensive outreach w/ community resources.• Conduct intakes/admission; court, home, and school visits.• Intense and maintain record keeping; case planning.• Case manager for 16 juveniles in different phases.• Maintained records for evaluation and court purposes and contacts w/ DYFS, CMO, YCM.• Supervised other case managers and youth workers. Show less

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  Learn It Systems

  Jul 2008 - Jun 2009

  Area Manager

  • Supervise a team of program managers and site coordinators and provide operational oversight to several markets and several school districts totaling 2.5 million in revenue.• Business development, including current business management • Build and maintain client/community relations to encourage student enrollment and retention • Build and manage client relationships to ensure client satisfaction, and contract compliance • Manage program quality and student achievement results; • P&L/budget management to meet educational and financial goals for all programs Show less

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  Academic Station, LLC

  Nov 2008 - Jun 2010

  Owner-Academic Operations Manager & Digital Media Coordinator

  • Advise President and senior team of financial forecasts, budgeting, cash flow and policy matters.• Oversee operations and 300+ staff across multiple sites and states.• Implement new social media marketing outlines to increase exposure and branding.• Provide analytical support to internal management team • Mentor and develop staff using a supportive and collaborative approach: • Manage organization operations by directing and coordinating activities • Implement programs to ensure attainment of business plan for growth and profit. • Provide direction and structure for operating units. • Implement improved processes to generate higher ROI and workflow optimization. • Directly supervise Directors and Area Managers. • Served as primary point of contact for client inquiries/requests.• Monitor campaigns and ensure campaign delivery• Manage campaign performance and make optimization recommendations• Detail-oriented & highly organized Show less

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  Kidz University

  Aug 2009 - Mar 2010

  Senior Operations Consultant

  • Assist and develop expansion plans for the State of New Jersey.• Oversee management of operations and employees in multiple sites where services are delivered.• Train and provide ongoing professional development of employees in multiple sites• Build and maintain new client/community relations to encourage student enrollment and retention • P&L/budget management to hit targeted revenue

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  Beyond Caring Home Care Services

  Jun 2010 - Sept 2013

  Chief Operations & Media Officer

  • Coordinate strategic, expert-level support, to impact business growth. • Proven track record of delivering innovative and operational performance solutions.• Participate in the development of systematic planning and objectives. • Implement, disseminate and administer operational tactics.• Provide leadership, support and guidance to clinical and technical managers. • Aggressively address adverse events & action thresholds. • P&L management; Budget creation and manage key performance indicators.• Coordinate business and marketing relationships• Manage licensee accounts / partner relationships• Coordinate with teams to support partner implementations• Communicate effectively clients about required elements, data and performance metrics• Develop business and financial presentations.• Advanced analytical, communication and research skills.• Advanced MS Word, Outlook, and Excel skills• Ability to analyze and document complex business processes• Advance decision-making skills• Ability to gather and interpret relevant data and information• Integrate functional digital strategies w/ 3rd party creative agencies• Analyze DFA and DFP data to better gauge & monitor targeted outcomes.• Research and develop new digital strategies to achieve company goals and objectives Show less

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  Caliber Home Health Care

  Sept 2013 - now

  Executive Director

  Positively impacting the lives of those who need it most is a daily priority with no exception.My position grants me the opportunity to fulfill that priority everyday.