Sukhmanjeet Kaur

Experience

• 

  NSPL Computer Research & Training Centre

  Aug 2021 - Oct 2021

  Python Developer

  Responsibilities: Write effective, scalable codeDevelop back-end components to improve responsiveness and overall performanceIntegrate user-facing elements into applicationsTest and debug programsImprove functionality of existing systemsImplement security and data protection solutionsAssess and prioritize feature requestsCoordinate with internal teams to understand user requirements and provide technical solutions.

• 

  Automation Anywhere

  Mar 2022 - now

  - Working on Automation and AI Support Products and driving business excellence with proactive support.- Earned the badge of Subject Matter Expert in Document Automation (AI System).- Achieved customer satisfaction rating of 10/10.- Minimized customer escalations through anticipatory engagement strategies.- Collaborated with internal teams to resolve the customer issue efficiently.- Actively engaged in training new joiners and enhancing team capabilities.- Authored and contributed to documentation and published over 38 articles. - Certified in ‘Document Automation Developer’.- Received Spot Award for excellence and proactive approach to overall team success. Show less - Gained proficiency in Automation and AI System Products through practical experience and certification.- Developed skills in learning Product and Technical Training.Product Training: Control room Installation, License and Package Management, Bot Deployment, co-pilot, IQBot, Plugins and universal Recorder, and Troubleshooting sessions.Technical Training: Client/Server Architecture, Web Server Security, Load Balancing, SSL Certificates and it’s types, Windows logs/ Event Viewer Logs, REST and SOAP API, Cloud Computing Concepts, Wire shark/Fiddler, Email issues and troubleshooting, External Key vault Integration, Database Administration.- Acquired training on the Kepner-Tregoe Method of problem-solving.- Certified in ‘Automation Anywhere Advanced RPA Professional’.- Received the ‘Spot Award’ for the contribution and dedication in demonstrating a customer-first attitude, earning multiple accolades from customers. Show less

  • Technical Support Engineer

    Jan 2023 - now

  • Technical Specialist

    Mar 2022 - Dec 2022