Lilian Nyarwari

Experience

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  Coca cola Kisii Bottlers

  Feb 2008 - Apr 2010

  Sales Representative

  • Sales, marketing and expanding Coco-Cola products • Availing all products to existing and potential customers• Making sure all brands are available to Coco-Cola outlets and customers• Establish and maintain a database of Coco-Cola products in Kenya • Issuing coolers, opening new outlets and watching company property • Ensuring standards of company are maintained • Customer service management• Ensuring price compliance• Setting shelf and rack displaysEmployer: Coca-Cola Kisii Bottlers Designation: In-trade Marketing Opportunity-Marketer• Conducting outside and inside advertising and taking corrective measures• Checking product brand and package positioning and rectifying where necessary• Checking and setting shelf space and rack displays• Merchandising coolers for Coco-Cola Product• Participating in market impact teams and doing in-trade marketing activities• Liaising with sales representatives work cooperatively• Conducting competition and competitor analysis Show less

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  Healthy U 2000

  Oct 2010 - Jul 2011

  Sales Representative

  • Tracking stock outs and overstocks• Ensuring well labeled prices • Monitoring short expiries and damages and slow moving goods• Well merchandised and displayed items • Collecting market intelligence, customer complaints and actin on them • Provide product, service and technical information to new customer

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  Safaricom Limited

  Jul 2011 - Apr 2012

  Administrator

  • Executed Mpesa operations including agent vetting and contracting, agent audit, agent relocation, and compliance.Impact Snapshot:•On-boarded and inducted an average of 15 Mpesa applicants per week.•Drove process improvements by facilitating •Mpesa agent auditing.•Created new outlets and deleted dormant Mpesa accounts from the system.•Performed relocation and migration of declared aggregator outlets in the system.•Oversaw agent compliance to established processes and SLAs, including suspension and reintegration of agents into the system.•Prepared and submitted weekly reports on agents opened and supporting documentation received. Show less

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  Old Mutual Kenya

  Jan 2014 - Jan 2015

  Financial Advisor

  Provided financial advisory services and customer support on life products, endorsements, personal accident, and education covers.Impact Snapshot:•Enhanced client experience by advising customers on the best products and payment plans, while ensuring adherence to KYC (Know Your Customer) and compliance procedures.•Drove growth efforts by signing an average of 3 new clients per month, expanding customer base 10%.•Calculated premiums and established payment methods.Served as liaison with the underwriter, submitting forms to obtain the binder cover. Show less

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  Jamii Bora Bank

  Apr 2015 - Oct 2016

  Bancassurance Officer

  Spearheaded marketing and business growth initiatives, customer relationship management, and staff training, and supported underwriting and claims operations.Impact Snapshot:✓Led a sales team of 4 staff.✓Propelled brand visibility with road shows and door-to-door campaigns, generating KES 5M in yearly revenue.✓Grew commercial footprint through management of existing accounts and acquisition of new clients, sending messages to clients for timely renewal of contracts.✓Ignited overall performance through training of >150 staff across 27 branches.√Boosted compliance efforts by observing strict adherence to banking procedures during account opening and renewals.√Coordinated timely submission of policy documents and insurance covers to clients, timely collection of premiums from clients, and timely submission of claims documents to the Head Office.√Took part in underwriting and claims while recruiting and contracting clients.√Prepared daily sales and monthly performance reports for submission to the Team Leader and the Bancassurance Manager.√Maintained prime focus over competition through monitoring of market activities on emerging trends and opportunities. Show less

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  Maisha Microfinance Bank

  Nov 2016 - Dec 2018

  Bancassurance Principal Officer

  Brought in to envision and execute the bancassurance business strategy, with full authority on business development, customer portfolio growth, and expansion strategy. Impact Snapshot:-Managed a team of 6 in the salesforce department and oversaw KES 500K in budgets.-Masterfully managed client relations and expansion strategy, achieving 99% of the KES 6M annual revenue projections.-Developed bancassurance business sales, marketing plans, and strategies, including the marketing communications collateral.-Oversaw a portfolio of up to 3000 corporate, SME, and affinity business clients, growing portfolio 50% in 2 years.-Directed adherence to the Bank’s policies and IRA procedures on underwriting, agency/account opening, insurance operations, commission payments, and premium calculations. -Expanded product portfolio through product developments and enhancements, adding 30% in new revenues with revamp of general motor and domestic packages. -Interfaced with insurance companies to provide best terms on commissions, deliverables, and customized rates for the agency’s customers.-Evangelized product and service offering with 14 to 16 weekly client visits with retail officers, as well as training to bank partners.-Invigorated staff performance with the development of training materials and delivery of trainings on bancassurance products, sales processes, and strategy to 25 staff. Show less

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  LIKEN GENERAL VENTURES AND INSURANCE AGENCY

  Jan 2019 - now

  Entrepreneur In Residence

  Dealing with various Small scale businesses that entail Sales and marketing of various products including Motor insurance, human hair weaves and wigs. Impact Snapshot:• Customer service•Business development•Closing of sales•Business negotiations•End to end operations

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  KUSCCO - Kenya Union of Savings & Credit Co-operatives Ltd.

  Jul 2020 - Dec 2024

  Insurance Agency Administrator/Principal Officer

  Spearhead marketing drives for Life and general Insurance products topotential customers as well as participate in business growth initiatives  Ensuring bank clients are well covered with Credit life, Mortgage life,have investment plans eg education and get medical Insurance as well.  Insuring vehicles for asset based clients, home insurance, property andbusiness stocks  Customer relationship management, timely renewal of existing business  Ensure client documentation is complete to ensure strict adherence to setguidelines  Ensure timely submission of policy documents and other insurancecovers to clients. Submission of claim documents to Head Office ClaimsSection Ensure premium is collected from policyholders as per the laid downprocedures on all business underwritten and placed Performing Underwriting and claims settlement procedures  Customize insurance programs to suit individual clients Team Leader/Agency -Preparing and maintaining an ongoingbasis, daily sales report and monthly performance reports forpresentation.  Train branches on all insurance products and equip them to cross-sell  Attending product trainings, to be up to-date with the marketdevelopments  Monitor market activities to keep abreast with emerging trends, opportunities and competition Show less