Martha Chillingworth

Experience

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  NCH

  Jan 2007 - Mar 2008

  Project Support Officer

  Founding member of the Programme Office; as well as supporting and coordinating projects, given responsibility for configuring and administering the Enterprise Project Management system.Key Achievements:• Delivery of a project lifecycle, based on PRINCE2, and rolled out to the whole organisation.• Coordination of the rollout of Video Conferencing across the organisation; development and implementation of Outlook booking system and process.• Showed such aptitude during training on the EPM system was designated chief system administrator. Set up a permissions model, configured forms and views in SharePoint, wrote admin guide, wrote and delivered a 5 module training package when left the department. • Effectively gathered feedback from pilot users of video conferencing and wrote a report that was presented at executive level.• So enthused by the project management process, was given the Creative Services system upgrade project to manage independently; wrote the plan, monitored the budget, maintained issue and risk logs and liaised with suppliers and stakeholders with minimal input from Project Managers. Show less

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  Action for Children

  Mar 2008 - Apr 2012

  Management of the delivery of several projects, including:• SharePoint Implementation Project – managed the design of an integrated intranet and document management solution; engaged external consultants and internal stakeholders for design and sign off, coordinated training of key members of the IT team, and put an implementation plan in place.• Performance Management Project – total overhaul of the business processes, both for staff management and system administration, and development of an IT solution.• Telephone Billing Project – management of the development of various interfaces and SharePoint systems in order to be able to report billing and phone usage to staff and cost centre owners. Also delivery of the surrounding business processes for management of assets.• Systems Integration Project – rescue and management during the implementation phase; a highly complex cross-functional project with a budget of over 500K, stakeholders all over the organisation, and challenging external suppliers.Key Achievements:• Promotion of collaborative working via SharePoint at a time of critical organisational change.• Implementation of a systems load-testing environment; to maintain the quality of the existing systems and processes whilst introducing new modules, such as the Performance Management system.• Successfully mapped Telephony business processes for the support team enabling ease of procuring, distributing and maintaining phones. • The Systems Integrations Project handed over during implementation phase; it was failing due to lack of control over scope, budget and plan. Immediately gained control by putting in place a new plan, checkpoint reporting and change control process.• Key driving force in moving the Systems Development team from a waterfall to an Agile method of development – including introduction of a Kanban board. Show less Management of a wide range of projects to upgrade the infrastructure of Action for Children, including:• Data Storage and Recovery – the tendering and implementation of a new Storage Area Network• The Rebrand Project – IT work-stream of the organisational rebrand from NCH to Action for Children• Network consolidation project, including Citrix upgrade.Key Achievements:• During the Brand project, pro-actively sought to bring all aspects of IT from around the organisation to the attention of the overall project manager – and due to innate ability to explain highly technical concepts to a non-technical audience, became IT Project lead. • Effectively redefining the scope of the Data Storage and Recovery project; the project that was handed over was too technology-focussed, the requirement simply being to replace a storage and backup solution. The project became more meaningful, delivering to higher quality products which gave more benefit, once it was shaped around improving the processes of backups and monitoring. Show less

  • Project Manager

    May 2009 - Apr 2012

  • Infrastructure Project Manager

    Mar 2008 - May 2009
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  The Learning Trust

  Apr 2012 - May 2013

  IT Project Manager

  Management of the delivery of IT into primary schools in London Borough of Hackney, including: • Network and wireless infrastructure, curriculum software.• Classroom innovations using tablet technology.Key Achievements:• Provided guidance to testing of the new Services for Schools portal, ensuring it is conducive to excellent quality of data in the system to guarantee that meaningful reporting can be gleaned from it.

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  London Borough of Hackney

  May 2013 - Apr 2014

  Senior Business Analyst/Project Manager for Information and Knowledge Management

  Management of the delivery of an Enterprise Content Management solution to 3,500 users, including:• Analysis of the challenges around data cleansing and migration, specifically around sensitive data.• Managed the market testing and procurement of the Enterprise Content Management solution.Key Achievements:• Engaging with users to map the flow of data around London Borough of Hackney.

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  The Health and Care Professions Council

  May 2014 - Mar 2022

  Senior Project Manager

  Voted Employee of the Year 2018 by HCPC colleagues.Senior role taking on large and complex transformation projects. • Working with subject matter experts to manage product backlogs, including MoSCoW prioritisation and acceptance criteria are captured.• Management of Agile build programs; leading daily standups incorporating internal and external team members, facilitating sprint planning, coordinating test activity, leading reviews and retrospectives.• Reporting of product development progress to project boards, Senior Management Team and Council.• Management of project and programme plans, issues, risks, benefits realisation plans and quality logs.• Resource management and prioritisation of project activities across several programmes of work.• Control of project budgets up to £4m, including financial forecasting processes.• Advisor to the Head of Projects on best practice improvements to project management processes.• Stakeholder engagement; internally up to Senior Management and Council level and externally including suppliers, professional bodies and the public.• Coaching of project management junior colleagues.Achievements• Key input into the Digital Transformation Strategy, moving towards a continual improvement product management model.• Successfully delivered key proof of concept projects to demonstrate Agile techniques to the business.• Case Management Transformation Project: working with the business to streamline processes in the Fitness to Practise department, from user story capture and prioritisation through to deployment.• Facilitated analysis workshops to improve c.100 paper-based business processes within the Registration department, capturing user stories for new enterprise digital systems to support them.• Trained the Registration Process and Systems Review project team in business analysis methods such as user story capture, and using swimlane diagrams and entity relationship diagrams. Show less

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  MSI Reproductive Choices UK

  Apr 2022 - now

  Senior Project Manager

  Managing the implementation of online booking, automated messaging, and integration with the patient records system.