Mohamed Shehab

Experience

• 

  Careem

  Mar 2017 - Feb 2019

  Sr. Email Support Executive

  • Handled and resolved over 3,000 customer complaints monthly, significantly improving customer satisfaction, resulting in being recognized twice as a top performer. • Selected as one of the country's top 10 performers for a pioneering work-from-home project in 2018, successfully leading the company to operate at full capacity from home.

• 

  Noon

  Feb 2019 - now

  • Managing and developing accounts by fostering strong relationships, achieving business objectives, and resolving challenges. • Crafting strategies to boost partner sales on Noon platforms (E-commerce and Q-commerce). • Monitoring inventory levels to ensure maximum stock availability and minimize out-of-stock situations. • Expanding the live assortment and overseeing the selection by making sure of consistent growth.• Negotiating deals and collaborating with the Growth team to execute campaigns.• Analyzing market trends and competitors' behaviors to optimize product offerings and pricing strategies. Show less • Developed and executed account strategies that drove 80% of category sales growth. • Identified new market opportunities and acquired partners through Marketplace and Retail channels. • Negotiated retail contracts in terms of front & back margins and rebates.• Managed inventory to ensure healthy stock availability and variety. • Monitored pricing and competitors to ensure our prices were competitive or lower than the market. • Secured marketing agreements with partners, including social media posts and platform banners. • Led the onboarding and mentoring of a 10-member team. Show less • Managed low volume accounts, driving a 400% year-over-year revenue increase.• Oversaw category pricing to ensure the most competitive rates. • Created comprehensive reports and analyses to support category management. • Implemented client-focused solutions to boost sales volume, collaborating with other departments to remove obstacles for partners. • Developed month-over-month reports and aligned with commercial leads as assigned by the Commercial Director. • Expanded the assortment, achieving recognition in September 2020 for meeting assortment targets in a company competition. Show less

  • Account Manager

    Sept 2021 - now

  • Account Manager

    Jan 2021 - Sept 2021

  • Business Development Executive

    Jun 2019 - Jan 2021

  • Content Analyst

    Feb 2019 - May 2019