Michael Nichols

Experience

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  Wal-Mart

  Sept 2006 - Mar 2007

  Electronics’ Associate

  Worked in the Electronics’ Department as a sales adviser for gaming and computer software, computer systems, computer parts, routers, televisions, and mp3 players.

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  Gamestop

  Apr 2007 - Jul 2008

  Game Adviser

  Sales adviser selling gaming and computer software as well as providing assistance with installation and computer network configuration.

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  Net Tech Consultants

  Jul 2008 - Oct 2008

  Desktop Support Engineer

  Performed PC and network troubleshooting. Managed operating systems and applications. Office Printer and PC Repair.

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  AT&T

  May 2010 - Apr 2011

  Customer Service Representative

  Performed Network Troubleshooting over the phone with customers. Assisted with troubleshooting Email and Hardware issues as well. Worked in a Call Center environment

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  Old Town Trolley Tours

  Aug 2011 - Jan 2013

  Trolley Driver/Tour Guilde

  Drove 3 car vehicles through Downtown St. Augustine while giving a History Tour

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  Litestream Cable & Internet

  Mar 2013 - Oct 2013

  Customer Service Representative

  Performed Network, PC, and Cable Troubleshooting in a Call Center Environment. Managed Field Technician's work logs, schedules, and tickets. Managed all CSR Documentation via SharePoint. Worked on Hardware in office when necessary. Key holder.

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  Casual Soul

  Oct 2013 - May 2016

  IT Technician & Graphic Designer

  PC and Network technician. Managing the internal network, work stations, as well as all software and applications. Create custom graphic designs.

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  Presidio

  May 2016 - now

  Manage Operational Support Services activities Maintain a diverse network across several continents Provide second- and third-level support for Network technologies Troubleshoot and analyze network-related performance issues Provide feedback to improve existing architecture to deliver a scalable, highly reliable network Perform network implementations (LAN/WAN/Wireless/UC) Participate in an on-call rotation schedule Help develop and implement ongoing process and procedures Staying current with latest trends in technology and the management and integration of those technologies Show less Tier 1 level in a Managed Services NOC. This includes working with Cisco, Juniper, VMware, and Palo Alto as well as others. It also includes working in areas including Route/Switch, Collaboration, Data Center, and Security. We take these initial tickets, which are sent in via Email, ServiceNow Portal, Phone, or Monitoring alerts, and perform initial triage. After initial triage, we determine if Tier 2 engineers are to be involved, Cisco TAC, Telco/Carrier, Client Engineers, or resolve the issues ourselves. This has provided a very well rounded set of skills in almost all Cisco Technologies. Show less

  • Network Engineer

    Jul 2017 - now

  • Tier 1 NOC Technician

    May 2016 - Jul 2017