Sumit Sharma

Sumit Sharma

Service Management Associate

Followers of Sumit Sharma2000 followers
location of Sumit SharmaSydney, New South Wales, Australia

Connect with Sumit Sharma to Send Message

Connect

Connect with Sumit Sharma to Send Message

Connect
  • Timeline

  • About me

    Change Management Practitioner

  • Education

    • Oriental Institute of Science & Technology

      -
      Bachelor of Engineering Computer Science
  • Experience

    • GE

      Aug 2007 - Sept 2009
      Service Management Associate

      Handling India’s network requirements of GE and GE-GDCs (global development centers) business units.Understanding and Controlling the GE Businesses and GDC's (Global Development Centers) network requirements and designing the solutions.Following up with OMC (Operation Management Centre) team to ensure smooth processing and completion of any change required.Participate in conference calls with OMC, India & GLOBAL leaders and support teams for any restructuring updates.Monitoring and Verification of configurations on the routers.Monthly reporting to GIS management on IP and port information.Responsible to update GIS Billings for their clientele.Confirming the Link status with customer before closing any completed change.Maintaining CADB (Corporate Asset Database) for all the devices of various business units of GE and GDC. Show less

    • IBM

      Sept 2009 - Dec 2009
      Security Analyst (IBM)

      • Worked as a part of IT security team providing security access to Sara Lee’s (Client) users• Handling Sara Lee’s IT security requirements and providing feasible solutions for security access• Providing security access to multiple users for several web applications.• Responsible to coordinate with other stakeholders in any case of any breach of security• Weekly reporting to global IT security leaders and updating them about the inflow and processing of RFSAs (Request for security access). Show less

    • GE

      Jan 2010 - Dec 2015
      • Senior Consultant

        Jul 2012 - Dec 2015
      • Consultant

        Jan 2010 - Jul 2012
    • HCL Technologies

      Mar 2016 - Jul 2016
      Manager
    • Transport for NSW

      Aug 2016 - Jul 2021
      Change Management Consultant
    • TAFE NSW

      Jul 2021 - Mar 2022
      Change Management Consultant
    • NSW Department of Communities and Justice

      Mar 2022 - now
      Senior Change Management Consultant - PaTH
    • Sydney Trains

      Dec 2024 - now
      Change Manager
  • Licenses & Certifications

    • ITIL V3

      EXIN