Deep Enrich
Jithin Balakrishnan
Technical Service Associate
168 followers
Bengaluru, Karnataka, India
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Skills
Itil v3 foundations certifiedIt service managementItilChange managementService operationsConfiguration managementIncident managementProblem managementBmc remedyTest automationManual testingTest casesTestingTest strategyQuality assuranceTest executionFunctional testingSoftware engineeringUnixSqlJavaRequirements analysisService managementAbout me
IT professional with five years expertise in IT Service Management (ITSM) and ITIL. Skilled in supporting shared services operating model.
Education
CMR Institute of Technology
2005 - 2008M.C.A Computer Science
Christ University, Bangalore
2002 - 2005Bachelor of Science (B.Sc.) Mathematics and Computer Science
Experience
IBM
Sept 2008 - Jul 2011Technical Service Associate
Accenture Services Pvt. Ltd.
Aug 2011 - Feb 2017Change Management Subject Matter Expert
Nov 2013 - Feb 2017Service Management Maintenance Officer
Apr 2013 - Feb 2017Service Control Analyst
Aug 2011 - Apr 2013Change Coordinator
Aug 2011 - Apr 2013
Shell
Mar 2017 - nowService Integration Specialist
Jan 2022 - nowService Integration Analyst
Mar 2017 - Mar 2022
Licenses & Certifications
ITIL Service Transition (ITIL-ST)
AXELOS Global Best Practice- View certificate
5 Ways to Control Your Time
LinkedInOct 2019
- View certificate
Managing Teams
LinkedInOct 2019 - View certificate
Transitioning from Individual Contributor to Manager
LinkedInOct 2019 
Service Integration and Management (SIAM) Foundation
EXINFeb 2018- View certificate
DASA DevOps Fundamentals
APMG InternationalAug 2018 ITIL V3 Foundation 2011
APMG InternationalJul 2012
Languages
- enEnglish
- maMalayalam
- taTamil
- kaKannada
- hiHindi
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