Ali Siddiqui

Experience

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  Saudi Bell

  Jul 2009 - Sept 2009

  Engineering Intern
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  BTC Networks

  Dec 2009 - Jan 2010

  Engineering Intern

  • Developing knowledge of IP phone network fundamentals including VOIP functionality, routing and switching of VOIP traffic, QoS, security measures and voice traffic isolation • Effectively contributing to the installation and testing of Nortel IP phone networks, assigning IP addresses, configuring phones and performing connectivity tests • Utilising equipment and systems such as Succession CS1000E, Meridian option (11-81) C and a Call Pilot voice mail system

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  Kashish Restaurant Enterprise, Lancaster, UK

  Oct 2011 - Feb 2012

  Marketing Executive

  In charge of promoting the restaurant services to potential customers including students and locals through active customer engagement and persuasion • Acted as marketing executive promoting and presenting the restaurants offerings to students at Lancaster university through managing and setting up stalls throughout the campus • Took part in putting forth ideas for effective marketing of the restaurants business including setting up fliers, presentations and identifying potential customers • Effectively allocated customers tables and made sure services to customers were up to the standard especially during peak timings of the restaurant • Managed customer orders and bills and improvised during unexpected inconveniences for customers Show less

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  Amyal Technologies Comapny Ltd, KSA.

  Jul 2012 - Jul 2013

  Projects Analyst & Engineer (Sales Support)

  • Effectively analysed project RFP's from potential client organisations including RSADF, Ministry of Education and Ministry of Civil Affairs• Generating financial quotations and preparing technical proposals for client organisations in terms of hardware, cabling, software and installation for ATC projects, conducting weekly progress reporting for all concerned authorities and Stakeholders• Contributed to developing collaborations with IT service providers for future projects including Al Falak System Solutions and Consulting & ACES Show less

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  Channels Business Solutions

  Nov 2013 - Apr 2014

  Business Development Analyst (6 months Contract: 2 projects)

  Trade Market Research, Analysis & Project Management:• Prepared company profiles for Wisconsin, Pennsylvania based healthcare companies• Performed GCC market research for US based companies in the healthcare industry• Performed distributor and prospect research for US based companies in the trading industry• Arranged for meetings with prospect companies in the UAE for Wisconsin, Pennsylvania trade office• Prepared conference call summaries for Wisconsin and Pennsylvania trade offices• Worked as a part of a team at Arab health Exhibition, 2014 as a liaison between distributors and visiting US clients at the show• Managed the Wisconsin and Pennsylvania company booths to ensure smooth operation at the exhibition• Acted as a point of contact for Wisconsin delegates for administrative support throughout their visit• Provided trade consultancy services to Wisconsin and Pennsylvania delegates throughout their visit to UAE and Qatar regarding new business opportunities• Prepared market overview. intelligence reports, due diligence reports, progress reports• Performed extensive market research for distributors and food service providers in the UAE for the Scottish food delegation• Worked as a part of a team at the Gulf Foods Exhibition, 2014 as a liaison between distributors and the visiting Scottish delegation at the exhibition Show less

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  Philips

  Apr 2014 - Mar 2021

  • Strong knowledge of Commercial agency & Distributorship laws across Middle East countries• Evaluation and Scoping of new potential trade Partners & Driving On/Off-boardings• Driving Indirect Channel Growth in the region through relationship and performance management• Ensuring High Market share growth & Coverage with effective funnel management (Partner Salesforce.com, Quarterly/Yearly reviews, Funnel reviews, etc.)• Driving Yearly Sales & Service Business Planning & Contract renewals with Partners• Driving Sales & Service Capability management of Trade Partners• Export Control Officer for MET Embargoed countries (Managing Customer screenings, Export Licenses)• Managing Trade Partner Due Diligence Screenings in MET region• Project Manager: Salesforce.com CRM Implementation & Training for Partners• Tender Management & Pricing/Cost analysis for Large Scale Projects, Tenders, Solutions offering Show less • Strong knowledge of Commercial agency & Distributorship laws across Middle East countries• Evaluation and Scoping of new potential trade Partners & Driving On/Off-boardings• Driving Indirect Channel Growth in the region through relationship and performance management• Ensuring High Market share growth & Coverage with effective funnel management (Partner Salesforce.com, Quarterly/Yearly reviews, Funnel reviews, etc.)• Driving Yearly Sales & Service Business Planning & Contract renewals with Partners• Driving Sales & Service Capability management of Trade Partners• Export Control Officer for MET Embargoed countries (Managing Customer screenings, Export Licenses)• Managing Trade Partner Due Diligence Screenings in MET region• Project Manager: Salesforce.com CRM Implementation & Training for Partners• Tender Management & Pricing/Cost analysis for Large Scale Projects, Tenders, Solutions offering Show less Sales Operations & Channel Management Responsibilities:• Sales Planning & Forecasting (AOP, Rolling forecasts)• Weekly/Monthly/Quarterly Performance OIT & Sales Reporting to Management• Pre-sales (Tender Management, Quotations, Pricing/Costing analysis, configuration support)• LEAN Operational Excellence project (reducing cycle time of Order fulfilment process and improving data quality of offers to customers)• Ad-hoc decision-making support to management (Market development, District performance, country performance, Channel partner reviews• Project Manager: Salesforce.com Implementation & Training for Partners • Funnel management (Driving Monthly/Quarterly Funnel calls with Partners)• Contract preparation & renewals with partners, Payments, Letter of credit's Show less • Driving Yearly/Quarterly Partner performance reviews• Bookings & coordination of Sales orders from Partners/Customers• Sales Planning & Forecasting (AOP, Rolling forecasts)• Weekly/Monthly/Quarterly Performance OIT & Sales Reporting to Management• Pre-sales (Tender Management, Quotations, Pricing analysis, System configuration support, costing)• Complete Quote to Order & Order to Cash process coordination with multiple internal and external stakeholders• Overall Sales Team Enabler for the Gulf & Levant Market Show less

  • Partner Manager (Middle East & Turkey)

    Jan 2020 - Mar 2021

  • Partner Manager (Gulf & Levant)

    Jan 2018 - Dec 2019

  • Sales Operations Specialist (Gulf & Levant)

    Apr 2015 - Dec 2017

  • Commercial Operations Analyst

    Apr 2014 - Apr 2015
• 

  Danaher Corporation

  Mar 2021 - now

  Overall Service Delivery Excellence with our Distributors in the Private/Public Sector and with Service Providers for WHO, Global Fund, UNDP, IOM, etc. Infectious Disease PCR testing Programs. Accountable & Responsible for:• Post-Sales Customer Experience (CX) & Satisfaction• Driving Applications Support and Trainings for End users• Managing Core Customer Care & Call Center functions (Tech Support, Service Coordination, Field Service, Svc Trainers, Analytics). Leading a team of 23 associates• Built the Customer Care Strategy and Successful Implementation for Saudi Arabia Go-Direct (Including Recruitment, Customer Complaint handling process design, Pricing, Contracts, Logistics, IT, etc.)• Driving KPIs; Instrument Uptime (95%), Test Utilisation & Consumption, Preventive Maintenance (PM) Compliance (90%), Complaint Resolution time (<5 days), Billable to Svc Contract conversion ( 70%+ Install base)• Service Revenue Growth, Service Operations & Logistics• Faster Customer Inquiry/Complaint resolution & process Efficiency• Ensuring Service Delivery Performance & Capability levels of Channel Partners & Service Providers• Channel Partner & Service provider Programs for ALL EMEA; Partner On/Offboarding, Contracts, Trainings, Performance Mngt., Tools, etc. Show less Driving Indirect Commercial Growth by ensuring Partner Experience (PX) & Customer Experience (CX) with over 80 Distributors & Service Providers across EMEA. Accountable & Responsible for:• Building & executing a successful Channel Partner Strategy framework (Distributors & Service Providers)• Co-creation, Design & Launch of the SFDC Partner Community Service Portal for better Partner Experience (PX) and subsequent rollout to 50 Partners across EMEA• Partner Svc Performance by running the Partner Service Performance Index (SPI) using DBS; driving Partner performance score from an Avg of 70% to 84% in 12 months. KPI’s included CRT, Up-time, PPM Compliance, MTBF, Error Rate, etc.• Partner Capability; Increased Partner Svc trainings Compliance from 65% to 90% in 18 months• Leading a team of 4 to run the PRM Program across EMEA by Driving Associate performance & development & ensuring Engagement in the team• Driving Commercial Growth with Channel Partner Building workshops & reviews• SOP creation in Agile for Managing Service Partners; Onboarding/Offboarding’s, Trainings, Performance Management, Contracts, etc Show less

  • Director, Customer Care EEME & CIS at Cepheid, a Danaher Company

    Jan 2025 - now

  • Senior Manager, Customer Care MENAT CIS PK at Cepheid, a Danaher Company

    Aug 2022 - Jan 2025

  • EMEA Channel Partner Programs Manager at Cepheid, a Danaher Company

    Mar 2021 - Aug 2022
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  Awards International

  Oct 2021 - Feb 2022

  Judge at Gulf Customer Experience Awards (GCXA) 2022

  Categories:Best Patient ExperienceBest Omnichannel Experience