Jenn Coates

Jenn Coates

Deputy Team Manager

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  • Timeline

  • About me

    Senior Lead Officer, Student Success Centre, University of Leeds

  • Education

    • Easingwold School

      1998 - 2003
      10 GCSEs Grades A* - B
    • University of Newcastle-upon-Tyne

      2005 - 2009
      BA Hons Modern Languages French & Spanish

      Activities and Societies: Newcastle University Netball Club Modern Languages Society

  • Experience

    • Banks Sadler

      Sept 2009 - Aug 2014
      Deputy Team Manager

      • Part of a dedicated events and venue find team for a corporate client• Supported clients at Microsoft with the delivery of a €1,000,000 event in Europe • Supervised and managed colleagues within the team • Negotiated costs and put together quotes and proposals for clients

    • Leeds Beckett University

      Aug 2014 - Jul 2017

      • Plan, implement and deliver a range of small and large scale projects, which are of strategic importance to the university• Create, develop and review project management processes and tools• Support on contract management tasks• Deliver projects to a high standard to achieve outputs and against team KPIs• Manage a variety of projects and tasks at any given time, in line with fixed milestones and deadlines, reporting on outcomes and outputs on a monthly basis • Establish and implement processes to monitor and review projects • Ensure effective time management and manage competing priorities• Manage relationships with a range of internal colleagues and external stakeholders• Design and implement communication plans and communicate with stakeholders through a variety of methods • Showcase strong written communication skills through the development of a variety of documents and reports • Undertake a range of procurement tasks • Support the submission of bids and tenders• Share updates and best practice in weekly meetings and show initiative in suggesting innovative ideas for improvement • Ensure excellence in delivery through collaborative working with a variety of internal teams• Act as Project Manager on a variety of individual projects, as well as within a Project Team on larger projects • Facilitate a full programme of business growth support • Coordinate the business journey by facilitating one to one mentoring, knowledge transfer, networking, workshops, events and access to CPD• Offer a diagnostic service and signpost businesses to university partners and a range of grants and funding options • Manage expectations of project stakeholders • Organise events, coordinate recruitment and ensure effective on the day event management • Offer exceptional customer service• Undertake a range of finance tasks • Collect and manage project data, ensuring data protection compliance • Committed to ongoing CPD Show less

      • Enterprise Project Officer

        Jan 2016 - Jul 2017
      • ERDF Project Assistant

        Aug 2014 - Dec 2015
    • University of Leeds

      Jul 2017 - now

      Lead on an OfS funded project for the University of Leeds, which evaluates the progression and success of underrepresented student groups to further study. This includes:  Evaluating progress against metrics and risks and issues, refining and taking mitigating actions where appropriate, mapping current and potential stakeholders to support and facilitate the project and supporting project governance to relevant committees through papers, reports and associated working groups; Leading the development and delivery of interventions defined by the project plan, working in conjunction with colleagues and students;  Managing quality assurance and integrity of the project, ensuring strategic fit with existing work of the consortium and regular progress reporting to internal and external stakeholders; Generating and maintaining external relationships to strengthen project scope, reach and impact and collaborating with partners from across the consortium; Ensuring activity is targeted effectively at groups within the scope of the project; Supporting stakeholders to provide an environment where the project can be delivered successfully with regular reviews and clear accountability; Managing the project budget following appropriate policies and procedures, ensuring efficiencies, effectiveness, value for money and taking actions to prevent over or under spend; Responsibility for the implementation of the project communication plan; Maintaining a professional expertise and understanding across the education sector and related widening access agendas, along with a commitment to professional development. Show less

      • Senior Lead Officer, Student Success Centre (Plus Programme & PGR Diversity)

        Aug 2023 - now
      • Lead Officer, Plus Programme (Attainment and Progression)

        Aug 2019 - Aug 2023
      • OfS Institutional Project Manager (Progression of under-represented groups to PGT study)

        Jul 2017 - Aug 2019
  • Licenses & Certifications