Leonardo Vano - MBA/FGV - ITIL

Experience

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  Bozza Comércio e Industria LTDA

  Jan 2006 - Jan 2008

  IT Intern

  desenvolvimento de sistemas em Delphi; suporte às estações Windows; manutenção e administração de servidores Linux; gerenciamento de backup em Unix; manutenção de hardware; projeto, implantação e manutenção da rede (STP, UTP e Wireless) com 100 estações Windows, servidor Linux e servidor Unix; implantação, configuração e administração de sistema BRMA (controle e monitoramento de acesso à internet); participação ativa em projeto de desenvolvimento de novas embalagens, paletização e exportação de produtos. Show less

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  Marsh

  Feb 2008 - May 2009

  Development Analyst

  Modelagem de dados, análise, desenvolvimento e manutenção de interfaces e módulos do sistema interno em Centura / Gupta, Vb.Net, XML, utilizando DB Sybase; criação e manutenção de Stored Procedures. Sistemas para cartões de crédito e seguradoras.

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  Senac

  Jul 2009 - Jun 2010

  Trainer

  Lógica de Programação, análise estruturada e orientada à objetos. Modelagem e implementação banco de dados, MySQL. Vb.Net, Visual Studio 2008, XML, PHP, Apache, Wamp. Cursos livres de Windows Vista, MS-Office 2007.

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  CAS Tecnologia

  Jul 2010 - Nov 2011

  Systems Analyst

  R&D projects (Smartgrid, green energy, digital certificate (1 and 2 versions), solution requirements with the client, functional specification document, UML diagrams and Data Model.

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  Netshoes

  Nov 2011 - Nov 2012

  Senior Operations and Process Analyst

  Coordination of Operations Team with tasks for Brazil, Argentina, Mexico and Partner Stores. Ticket prioritization with Business Impact Analyses. Development and implementation ITIL program with global participation and all teams of operations tasks. Process and tasks analyses looking for gaps and automations.

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  Discover Technology

  Mar 2013 - Feb 2015

  Product demonstration (Oracle Commerce: ATG, Endeca, BI, B2B. Magento). Industry analysis, main competitors and Prospect's SWOT. Interview with stakeholders and key users to get needs and goals. Scope Time and Cost alignment with Project Manager and IT Team. Financial terms and functional documentation with scope and out of scope; requirement; Client acceptance. Functional architecture presentation and project follow up. Work with board of Commercial Directors and Tec. Directors. Department process review and template of documents. Data repository implementation with profile restrictions. Show less

  • Pre-Sales E-Commerce Consultant

    Jun 2014 - Feb 2015

  • Senior E-Commerce Analyst

    Mar 2013 - Jun 2014
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  Somos Educação

  Apr 2015 - Aug 2015

  E-Commerce Consultant

  E-Commerce implementation consulting using Oracle Commerce. Layout, product presentation, essential and special features, best practices and what market demands, laws and impacts for E-Commerce. Relationship with Logistic, Customer Experience, Factory, Finance, Accounting and Legal). Action plan and communication with clients (internal and external) and product suppliers. Product presentation and training.

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  B2W Digital

  Aug 2015 - Apr 2016

  IT Manager

  Developers and digital operation team management. Training of E-Commerce concepts for different areas (Customer experience, Marketing and IT). Process assessment and enhancement. Management of solutions and partners with KPI and SLA. KPI definition for IT and E-Commerce. B2B2C operation for 7 stores with full commerce of fulfillment.

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  Natura

  Aug 2016 - Oct 2017

  Project Coordinator

  Oracle Commerce Argentina implementation project and platform and process improvement in Chile. Latam project management. Mapping of processes and impacts with tax, logistical and financial studies in the countries. Use of incident, problem and change management model. Improvement backlog management. Training for operational and marketing teams in the project countries and Brazil.

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  Onofre / CVS Health

  Oct 2017 - Dec 2018

  Systems Coordinator

  Oracle Commerce implementation project. Scope definition, project phases, impact on processes and departments. Development team management (global consultancy). KPI definition and technology monitoring. Training in e-commerce concepts, Oracle products and ITIL. Transition from Waterfall to Agile methodology.

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  Samsung SDS

  Dec 2018 - Dec 2019

  E-Commerce Manager

  Vtex E-Commerce implementation and update project in 4 countries. Development of business plan for Headquarters. Hiring suppliers and defining a team (internal and third party) for project development. Project status for stakeholders. Prioritization and alignment of scope changes. Mapping and improving internal and external processes. Creation of an E-commerce Management area (operations and IT). People management.

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  Kabum!

  Jan 2020 - Aug 2021

  Services Markeplace Manager

  Services Marketplace development project. Development of business plan, P&L, roles and responsibilities; mapping and improvement of processes covering IT, Fiscal, Tax, Legal, Logistics, Customer Service and Marketing; hiring suppliers and staff; commercial and operational negotiation; MVP and implementation phasing; team and operation management.

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  Grupo Casas Bahia

  Sept 2021 - Jan 2023

  Software Engineer Coordinator

  Strategic alignment with CTO with technical and business vision of the products to be prioritized and managed. Relationship with all areas involved with the products in the portfolio, directly or indirectly. Monitoring deadlines, KPI and post-implementation of improvements or new features.

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  DOT Digital Group

  Aug 2024 - now

  IT Coordinator

  Gestão de 3 tribos de projetos (educacionais e jogos com e sem realidade virtual). Gestão de contratos, faturamento, demandas (novas, melhorias e bugs). Definição e gestão de KPI e KR do time e da área. Desenvolvimento de pessoas com rotinas de feedback, PDI, 1:1 e avaliação 360°. Melhoria de processos e comunicação com clientes internos e externos. Análise de viabilidade técnica e financeira de novos projetos).