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Ketaki Kode

Ketaki Kode

Followers of Ketaki Kode500 followers
location of Ketaki KodeMumbai, Maharashtra, India

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  • Timeline

  • Skills

    Etom
    Provisioning
    Analytics
    Business analysis
    Requirements gathering
    Order fulfilment
    Requirements analysis
    Itil v3 foundations certified
    Telecommunications
    It service management
    Team management
    Troubleshooting
    Voip
    Bcms
    Nortel meridian
    Assurance
    System deployment
    Servers
    Microsoft sql server
    Java
    C++
    C
    Unix
    .net
    C#
    Tcp/ip
    Rdbms
    Ansi c
    Unix shell scripting
    Shell scripting
    Solaris
    Itil

  • About me

    Consultant with expertise in Business Analysis, Consulting. Vast experience in Telecom, ITES vertical and is also adept at process improvement Currently working Infosys Consulting Domain Practice, Process Consulting

  • Education

    • R.A.I.T.

      2005 - 2009
      Bachelor of Engineering (B.E.) Electronics and Telecommunications Engineering

    • Symbiosis International University

      2013 - 2015
      Master of Business Administration (M.B.A.) Telecom Management

      Activities and Societies: IT Vertical Head & Finance Co-ordinator for Corporate Interface Team '13-15, Class Representative '13-14, Finance Co-ordinator of Conexion '14 (Annual Management Conclave at SITM), Co-ordinator of Conexion '13

  • Experience

    • Infosys Technologies Ltd

      Oct 2009 - May 2013

      Telephony Infrastructure Incident Support for Microsoft:- Worked on incident related to NORTEL PBX remotely- Monitored MS4, MP0, SL-100 PBX and Shout Gws, AC, Lync servers remotely for MS infrastructure all over the world- Provided support for incident related to Microsoft's Customer Service Support. This normally included co-ordinating with various carriers all over the world, troubleshooting the incident with them and resolving the trouble- Worked on MSE and ITSM ticketing tools- Worked on ITG cards required for making VOIP call Show less

      • Senior Systems Engineer

        Oct 2009 - May 2013

      • MSIT-MS Infrastructure Incident Management-Telephony Incident Team

        Oct 2009 - May 2013

    • Inteliment Technologies

      Apr 2014 - May 2014
      Management Trainee

      Role of Big Data & Analytics in Telecom Ecosystem

    • Infosys

      Aug 2015 - Jun 2019

      • Consultant

        Apr 2018 - Jun 2019

      • Senior Associate Consultant

        Aug 2015 - Mar 2018

    • Accenture

      Jun 2019 - now

      • Manager

        Dec 2021 - now

      • Management Consultant

        Jun 2019 - Nov 2021

  • Licenses & Certifications

    • EMC Academic Associate, Information Storage and Management

      EMC
      Apr 2014

    • ITIL V3 Foundation

      TÜV SÜD South Asia
      Oct 2013

    • BCMS Implementation ISO22301: 2012

      TÜV SÜD South Asia
      Jul 2013

    • MCITP: Database Administrator 2008

      Microsoft
      Jan 2012

    • Business Process Framework (eTOM L2)

      TM Forum
      Aug 2014

    • MCTS: SQL SERVER 2008, Implementation and Maintenance

      Microsoft

    • SAFe 5.0 Agilist Certification Certification

      Scaled Agile, Inc.
      May 2020

  • Honors & Awards

    • Awarded to Ketaki Kode
      Insta Award Infosys Aug 2017
    • Awarded to Ketaki Kode
      Consultant of the Quarter Infosys Apr 2016