Karthick Ekambaram

Karthick Ekambaram

Followers of Karthick Ekambaram472 followers
location of Karthick EkambaramCanberra, Australian Capital Territory, Australia

Connect with Karthick Ekambaram to Send Message

Connect

Connect with Karthick Ekambaram to Send Message

Connect
  • Timeline

  • About me

    Vendor Operations Officer at University of Canberra

  • Education

    • SRM Valliammai Engineering College

      2009 - 2013
      Bachelor of Engineering (BEng) Electrical and Electronics Engineering 79%

      Electrical and electronics engineering

    • Sri Sankara vidyalaya matriculation high sec school

      2007 - 2009
      Higher secondary Computer Science 91%

      Studied XI and XII

  • Experience

    • Cognizant

      Nov 2013 - Sept 2018

      • Take ownership of tickets including any customer communication and handle queries/clarifications from the customer. Responsible for coordination with other support groups (such as infrastructure, product vendor, etc.).• Provide L2 support and resolve production incidents and request based on agreed SLA.• Monitor and resolve issues related to Credit Card and PayPal payment Authorization and settlements.• Perform Manual settlements in case of Settlement Failures.• Make changes to application code (developed in Java) and database (Oracle PLSQL) based on customer requests by following PCI security standards.• Follow coding standards and best practices to check code quality. Share developed code for review. Rework on the code based on inputs if required.• Identify unit test case scenarios based on design. Prepare unit test cases and test data. Conduct unit testing. Fix defects identified during unit testing. Prepare unit test document based on the test results and share the same for review.• Assist business users with business reports and data by fetching it from analytical tools like Google Analytics and Adobe Analytics.• Track production enhancements/developments in Jira, documentation, and queries in Confluence and request/Incident status in the ServiceNow tool.• Analyze, conduct coding, test and represent changes in CAB meetings and deploy the changes to production (Linux servers) after getting proper approval.• Create and maintain standard operating procedures for known issues.• Work with vendors like PayPal, CyberSource and Chase Paymentech on new changes introduced by PCI, VISA, Mastercard, etc.• Work with multiple store owners to capture new requirements and transform them into a technical requirement for development.• Monitoring incidents, changes, problems and requests throughout their lifecycle to ensure quality, reliable and consistent service is provided. Show less

      • Associate (Senior Application Analyst)

        Aug 2016 - Sept 2018
      • Programmer Analyst

        Nov 2013 - Jul 2016
    • University of Canberra

      Feb 2019 - now

      • Assisting with the monitoring and improvement of relationships between University IT and University business units/faculties/centers and vendors.• Provide planning and analysis services to assist University IT to plan and execute changes requested/required by University business units/faculties/centers and vendors.• Assisting with the implementation of strategies to extract further value from these partnerships (eg, uplifts in technical capabilities, problem-solving skills and analytical expertise).• Contributing to the ongoing development and fostering of innovative solutions to business as usual (BAU) problems and operations.• Collection and submission of monthly audits from relevant DITM teams to report on process non-adherence, service quality, client interactions, etc.• Assisting with the monitoring of client satisfaction with services, and remediation of escalated issues and disputes.• Assisting with the validation of standard operating procedures (SOPs).• Contributing to the training and mentoring of the back of the house IT staff.• Assisting with the operation of the Change Advisory Board (CAB). CAB provides oversight of all University IT changes in terms of scheduling, change control adherence, etc. Show less • Extract information and archive it from legacy ColdFusion applications and decommission it.• Migrate applications from PHP/ColdFusion to Dotnet core.• Follow coding standards and best practices to check code quality. Share developed code for review. Rework on the code based on inputs if required.• Identify unit test case scenarios based on design. Prepare unit test cases and test data. Conduct unit testing. Fix defects identified during unit testing. Prepare unit test document based on the test results and share the same for review.• Migrate Dotnet application from old Windows server to a new Windows server.• Migrate Database from old MS SQL server to SQL Server always on. Show less

      • Vendor Operations Officer

        Jul 2019 - now
      • Applications Developer

        Feb 2019 - Jun 2019
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Karthick Ekambaram
      Star of the AVM Cognizant Nov 2017 Received "Star of the AVM" award for automating and improving monitoring during the peak period(back to school period) which results in 10% increase in revenue which amounts to $2,00,000 USD.
    • Awarded to Karthick Ekambaram
      Idea Champion Cognizant Technology Solutions Mar 2016 Awarded "Idea Champion" for successfully completing Innovation workshop as well as for implementing innovative ideas which resulted in dollar savings.
    • Awarded to Karthick Ekambaram
      Above and Beyond Cognizant Technology Solutions Dec 2014 Received "Above and Beyond" award at the account level(Information Media and Entertainment) for exceeding everyone's expectation.
  • Volunteer Experience

    • Event and team management

      Issued by Cognizant on Apr 2014
      CognizantAssociated with Karthick Ekambaram