Sindhu Chandran

Experience

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  Cognizant

  Jul 2014 - Dec 2015

  Process Associate

  Project: Third party liabilityProject size: 40Roles and Responsibilities • Involved in the provider business with different specialties that are specific to the MVA and• WC accidents and their billing activities.• Check the insurance claim status and billing cycle with Health care providers.

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  Thomson Reuters

  Dec 2015 - May 2019

  Business Analyst - Enterprise Business Operations (Order To Cash) - AMERS/EMEA

  Roles and Responsibilities Resolving the billing related queries of US and Canadian customers where I assure and do myself review and give the quality of work.• Ensure that the work done is within the budget and any deviations have a valid reason.• Giving honest, supportive feedback to other team members about their performance. Developing an internal network of relationships with peers.• Taking the initiatives to seek continuous learning opportunities. Ensuring the highest quality possible on all assigned work.• Identifying who is the resolver group is & liaising with them to have the client's query resolved.• Performing Address Change, Billing Contact Change on the client’s account.• Filling a report for an investigation to be done if the client disputes their invoice.• Provide extraordinary service through phone & email to the customers, focusing on first contact resolution in an efficient, accurate, and professional and courteous manner to create customer loyalty Show less

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  SAP Concur

  May 2019 - Oct 2022

  Project Manager

  Roles and Responsibilities • Responsible for planning and executing SAP Implementation / Development / Support activities regard to SAP Concur products Expense & Invoice.• Strong configuration hands-on experience in Expense and Invoice Module implemented at different platforms.• Understand client requirements, provide solutions, functional specifications and configure the site as expected.• Excellent engagement skills should be able to engage with individuals at all levels within the organization and from the client team.• Experience in coaching for end-user training conferences.• Write detailed specifications for the development of custom programs approval workflow.Implemented 70 plus projects on different platforms. Show less

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  ZEISS Group

  Nov 2023 - now

  SAP Concur Application Manager