Kholofelo Mashile

Experience

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  Airports Company South Africa

  Aug 2014 - Jan 2015

  Research and Quality Management

  In this position, Kholofelo generated multiple reports that included data analysis, alongside other responsibilities such as stakeholder management, performance oversight, and ensuring data quality and accuracy.

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  Accenture

  Feb 2015 - Dec 2018

  Business & Functional Strategy Analyst

  In this role, Kholofelo undertook multiple responsibilities, which primarily included researching and analyzing industry trends to identify opportunities for business optimization. She collaborated with leaders across various sectors to formulate effective business strategies aimed at maximizing profits and maintaining a competitive edge.

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  Vanity Consulting

  Oct 2019 - Jan 2020

  Business Analyst

  The main activities of this role entailed:-Creating a detailed business analysis, outlining problems, opportunities and solutions for a business-Budgeting and forecasting-Planning and monitoring-Reporting-Defining business requirements and reporting them back to stakeholders

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  Absa Group

  Mar 2020 - now

  The primary activities of this role include, but are not limited to:- Leveraging data-driven insights to refine collections strategies, guide informed business decisions, and align KPIs across various teams; with a focus on optimizing secured lending recoveries, from early-stage collections through to post write-off recoveries.- Effectively communicating with stakeholders by providing updates on project progress and offering ad hoc support with data analysis.- Utilizing structured problem-solving approaches, such as design thinking, to define complex problems, explore potential solutions, and implement practical strategies. Show less In this role, Kholofelo:- Designed, implemented, and tracked marketing initiatives across various Business Units and Channels.- Conducted market research and analyzed trends to shape the organization’s marketing strategy and uncover new opportunities.- Offered consulting services to effectively reach target audiences, enhance team performance, and ensure timely, high-quality execution.- Worked closely with internal teams to create and oversee strategic marketing efforts.- Partnered with the product owner and development team to drive customer satisfaction.- Led and managed agile processes in campaign management.- Facilitated discussions, guided decision-making, and resolved conflicts.- Mapped customer journeys to pinpoint pain points and touchpoints, with the goal of enhancing the overall user experience. Show less

  • Credit Risk Specialist

    Nov 2021 - now

  • Customer Engagement and Insights Specialist

    Mar 2020 - Nov 2021