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Anupam Sharma

Anupam Sharma

Service Engineer

Followers of Anupam Sharma180 followers
location of Anupam SharmaPune, Maharashtra, India

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  • Timeline

  • Skills

    Lte
    3g
    In charging
    Camel
    Ss7 protocol
    Telcordia cvas
    Unix operating systems
    Linux
    Diameter
    Intelligent networks
    Ip
    Ss7
    Unix
    C
    Troubleshooting
    Bss
    Telecommunications

  • About me

    Solution Integrator at Ericsson at Ericsson India Global Services Pvt Ltd.

  • Education

    • S.R.M.C.E.M,Lucknow

      2006 - 2010
      B.Tech in Electronics and Communication Engineering First Division

  • Experience

    • Ericsson India Global Services Pvt Ltd.

      Jan 2011 - Jun 2013
      Service Engineer

      Performing Level1 Troubleshooting of Subscriber related Issues like wrong charging,Call barring,Roaming Problem,Recharge Not happening etc.To Ensure Proper Functioning of Bharti Airtel IN Nodes of PAN INDIA region.Closing of Minor and Major severity Tickets.Co-ordination with Back office team for issue resolution with in SLA.

    • Ericsson India Global Services Pvt. Ltd

      Jun 2013 - Jan 2014
      Service Engineer

      Back office Support for Airtel India North Region.The project was about providing Production IN Support on Ericsson IN CS4 platform to Airtel India for North and North Central Region, thereby supporting and maintaining its Prepaid IN Network.

    • Ericsson India Global Services Pvt Ltd.

      Apr 2016 - Sept 2016
      Senior Solution Integrator

      Back office Support : Telcordia IN (CVAS) for Sprint Boost and VMU Prepaid Services.The project is about providing Production IN Support i.e. Real time Charging Solution (RCS) –CvAS to Sprint Boost and VMU Platform, thereby supporting and maintaining its Prepaid IN Network for Voice.

    • Vodafone Idea Limited

      Oct 2016 - May 2019
      Assistant Manager

      Manage bulk up gradation releases by coordinating with regional cross-functional teams.Coordinate with vendor,operations & testing team for on time delivery of releases.To discuss upcoming releases with product owner and develop strategy for delivery.To remove the impediments by coordinating with IT,vendor & change management teams.Track and report the daily progress of sprint.

    • Tech Mahindra Limited - Pune

      May 2019 - May 2021
      Scrum Master

       Manage the time bound transformation project having monthly releases.Coordinate with developer,operations & testing team for tracking day to day progress of sprint.Managing defects, risks, issues, dependencies during development and testingTo support product owner in grooming the product backlog effectively.Reporting progress to stakeholders on weekly basis.Introducing service improvement initiatives.

    • John Deere India Pvt. Ltd. (JDTCI)

      Jun 2021 - now
      Manager Scrum Master

      Working as an agile Practitioner- Helping Scrum Teams in constantly evolving and enhancing the way of working in order to be Agile

  • Licenses & Certifications