Tim Diediker

Experience

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  Applebee's Neighborhood Grill + Bar

  Jun 2008 - Mar 2012

  - Greet guests and take drink and food orders - Stay attentive to the needs of guests in the dining area- Deliver food from the kitchen to the guests- Ensure the food order is made correctly by kitchen staff and looks presentable for guests- Prepare meals on the expo line before delivery to guests- Follow the health code standards with regards to the handling of food- Perform shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more Show less - Evaluate employee performance to gauge where skills are lacking- Prepare learning materials for programs- Conduct surveys to gauge the effectiveness of programs- Maintain expert-level knowledge in at least two production departments; evaluate and improve processes within work areas- Improve associates' job-related skills; develop, maintain, and apply learning tools (methods, checklists, and skill-building agreements) to encourage associate development- Identify areas for associate cross-training and implement the training to support the objective Show less - Welcome guests to the restaurant- Provide accurate wait times and monitor waiting lists- Escort customers to assigned dining or bar areas- Provide menus and announce Waiter/Waitress’s name- Greet customers upon their departure- Coordinate with wait staff about available seating options- Maintain a clean reception area- Cater to guests who require extra attention (e.g. children, elderly)- Answer incoming calls and address customers’ queries- Assist wait staff as needed Show less

  • Server

    Jun 2009 - Mar 2012

  • Neighborhood Expert Trainer

    Sept 2008 - Mar 2012

  • Host

    Jun 2008 - Jun 2009
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  Walmart

  Mar 2012 - Jan 2014

  - Devise ways to optimize inventory control procedures- Ensure product stock is adequate for all distribution channels and can cover direct demand from customers- Record daily deliveries and shipments to reconcile inventory- Use software to monitor demand and document characteristics of inventory- Place orders to replenish stock avoiding insufficiencies or excessive surplus- Analyze data to anticipate future needs- Report to upper management on stock levels- Receive store deliveries and unload trucks- Break down pallets and organize merchandise for stockers to fill shelves- Assist with stocking shelves when finished with inventory duties Show less - Maintain the department in an orderly and clean manner- Change prices as required- Place an order for any item that is presently out of stock in the event such item is not automatically ordered by the system- Train new employees- Ensure the correctness of all the shelf caps- Provide help for customers in locating particular items- Make regular reports to management regarding department operation and challenges- Carry out periodic inventory of items in stock and those out of stock.- Recruiting, interviewing, and orienting new staff members- Monitor and evaluate staff performance- Set strategic long and short-term departmental goals and evaluate outcomes- Ensure high levels of productivity are maintained- Guarantee the highest levels of quality are met- Communicate job expectations to staff- Foster a productive working environment- Establish adherence to company and industry regulations- Lead a team of 12 employees- Train and certify employees on the operation of machinery including forklifts and scissor lifts- Receive, unload, and inventory truck deliveries from various vendors Show less

  • Overnight Inventory Management Specialist

    Jun 2013 - Jan 2014

  • Garden Center Department Manager

    Aug 2012 - Jun 2013

  • Deli Cook

    Mar 2012 - Aug 2012
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  Comcast

  Jan 2014 - Mar 2020

  - Perform troubleshooting of system failures and identify bottlenecks to ensure long-term efficiency of network- Organize and schedule upgrades and maintenance without deterring others from completing their own work- Design and install network hardware components, connections, and cabling- Maintaining and repairing hardware- Evaluate network performance to improve the network- Work with vendors to get needed equipment for the networks and systems- Troubleshoot and resolve issues with the network- Provide technical support to co-workers- Collaborate with other members of the network maintenance team and management- Perform necessary upgrades to the network infrastructure- Install, maintain, and repair network distribution and transmission systems- Maintain knowledge of, and implement safety procedures at all times- Safely and accurately prepares work sites with warning signs and secure areas- Locate underground cable faults for repair- Read and interpret wiring diagrams Show less - Install and configure TV, phone, internet, home security, and computer equipment such as modems, routers, desktop computers, laptops, and tablets- Suggest areas where equipment should be set up and ensure that cables are managed properly and out of the way- Troubleshoot existing equipment and remove or replace malfunctioning parts- Test connections to ensure they work properly- Provide customers with verbal and written operating instructions for new equipment- Maintain material and equipment stock in the company vehicle- Clean the site after the job is complete- Answer any questions that the customer may have- Respond to customer callouts and field dispatches- Meet with the customer to determine the nature of the service or repair- Inspect and troubleshoot equipment failures- Provide technical training on new equipment installations- Complete job reports Show less

  • Network Maintenance Technician Level V Advanced

    Apr 2016 - Mar 2020

  • Communication Technician Level III Advanced

    Jan 2014 - Apr 2016
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  Walgreens

  May 2020 - Jan 2021

  Shift Lead

  - Provide direction and feedback to workers during shifts- Schedule employee shifts and assign duties- Manage time-off requests and handle last-minute absences- Train and coach new employees- Inspect equipment and communicate the need for repairs or replacements to management- Balance cash drawers and prepare bank deposits- Address customer and employee complaints- Resolve conflicts between workers- Foster and maintain a positive work environment- Monitoring attendance, tardiness, and time off - Assigning duties to specific employees based on role and skills- Supervising employees and assisting with tasks as necessary- Conducting performance reviews and sharing feedback with both upper management and team members Show less

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  Airship AI

  Dec 2020 - Sept 2022

  - Maintain essential IT operations, including operating systems, security tools, applications, servers, laptops, desktops, software, and hardware- Own projects, solutions, and key responsibilities within a larger business initiative- Perform server administration tasks, including user/group administration, security permissions, group policies, research event log warnings and errors, and resource monitoring- Monitor system health using existing management tools and respond to hardware issues as they arise; build, test, and maintain new servers as needed- Interact with the support and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed- Perform routine/scheduled audits of the systems, including all backups- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures- Work directly with customers, account managers, and the support team to ensure that all IT issues are resolved quickly and efficiently- Work with the customer to manage the network, follow best security practices, and support the Airship software running on their domain- Provide customers with recommendations on network configurations, system solutions, vulnerability resolutions, and third-party software- Resolve POA&MS, complete remediation, and maintain any required ATOs, OA or STIGs as required by contracts- Stay current on industry best practices for security and system requirements Show less - Provide IT assistance to various law enforcement agencies- Train end-users on hardware functionality and software programs- Resolve logged errors in a timely manner- Monitor hardware, software, and system performance metrics- Update computer software, hardware, and systems- Document processes and perform diagnostic tests- Install and configure computer hardware, software, and systems- Monitor and maintain computer and cloud systems, and networks- Respond in a timely manner to service issues and requests- Set up accounts for new users- Repair and replace equipment as necessary- Train junior staff- Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps- Participate in the development of client training programs by identifying learning issues and recommending instructional language- Improves system performance by identifying problems and recommending changes- Perform preventative maintenance on remote servers including software upgrades, firmware/driver updates, and re-image- Work with cross-functional teams to test software updates and provide feedback for product improvements Show less - Provide IT assistance to customers- Train end-users on hardware functionality and software programs- Resolve logged errors in a timely manner- Monitor hardware, software, and system performance metrics- Update computer software, hardware, and systems- Document processes and perform diagnostic tests- Install and configure computer hardware, software, and systems- Monitor and maintain computer systems and networks- Respond in a timely manner to service issues and requests- Set up accounts for new users- Repair and replace equipment as necessary- Train junior staff- Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps- Participate in the development of client training programs by identifying learning issues and recommending instructional language- Improves system performance by identifying problems and recommending changes- Perform preventative maintenance on remote servers including software upgrades, firmware/driver updates, and re-image- Provide IT service management for Fortune 500 company supporting more than 2500 servers and 750 users globally- Work with cross-functional teams to test software updates and provide feedback for product improvements Show less

  • Systems Administrator

    Apr 2022 - Sept 2022

  • IT Support Technician - Dedicated Law Enforcement Support

    May 2021 - May 2022

  • IT Support Technician

    Dec 2020 - May 2021
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  Intwo

  Aug 2022 - Sept 2023

  Modern Desktop Support Engineer

  - Respond to client requests and provide technical support- Resolve issues for Microsoft’s M365 business applications and operating systems- Provide support for client networks: WAN and LAN connectivity, switches, routers, firewalls, and security solutions- Support remote access technology, including: VPN, Remote Desktop Services, and Citrix- Monitor and respond to alerts from network and server monitoring system- Work on a team, communicate effectively, and share knowledge- Provide on call support on rotation- Advanced understanding of operating systems, Microsoft M365 applications, printing systems, network systems and cloud environments like Azure and AWS.- Solid understanding of Cybersecurity concepts and best practices- Support services on the Microsoft cloud: Azure, Dynamics 365, Modern Workplace, Data, Analytics & AI, and Cybersecurity- Write technical documentation of existing system configurations- Remain up-to-date with current and emerging business technology and cybersecurity.- Manage and support network systems and cloud environments like Azure and AWS.- Manage Active Directory, Azure Active Directory, Microsoft Endpoint Manager- Understand Cybersecurity practices and frameworks (NIST, CIS)- Support hosted Services including Office 365, DropBox, box.net, Windows Remote Desktop Server, Windows Virtual Desktop and other cloud services - Manage Endpoint Protection Solutions, including Webroot, Sentinal One, Crowdstrike, Carbon Black, TrendMicro and others Show less

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  Jamf

  Sept 2023 - now

  Security Operations Engineer I
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  Lake Washington Toddler Group

  Oct 2024 - now

  Board Member - Technology Chair