Eman Reda Omran

Experience

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  El-Nasr Group for Exporting & Importing

  Jan 2010 - Oct 2011

  Human Resources Coordinator

  - Assist in various HR tasks including new hires, employee inquiries, and update HR related reports.- Source candidates and schedule interviews.- Prepare the Employment Contract as per the approved proposals and create personnel files with fulldocumentation.- Assist in the induction of newcomers in the organization.- Assist in the preparation of the monthly payroll cycle and act as back-up.- Maintain all employee records and assist in the administration of benefits according to the EmployeeHandbook.- Assist in the preparation of the final settlement calculation and preparation of final declaration andseparation check list.- Assist in all employee relations activities (Year-end parties, family day, etc).- Discus, report and keep records of incidents.- Assist in the coordination of all training administration.- Organize and maintain notice boards and circulate all internal communication publications. Show less

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  Siemens

  Nov 2011 - Jan 2012

  Human Resources Coordinator

  - Benefits Enrolment.- Recruitment.- On-boarding, new hire paperwork.- Employee Reviews/ Development Tracking.- Track attendance, vacation, leave time.- Data entry and filing.- Unemployment claims.- Monitor Access Badge System.- Employee Relations.- Answer phones.- Schedule meetings.

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  Xceed

  Feb 2012 - Dec 2013

  Account Executive

  - Mobinil Project.- Handle all incoming/outgoing calls of the call center.- Provide follow up, occasional campaigns and call backs blended with normal inbound calls.- Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.- Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g.Credit, Customer Support and Activation, Outbound & Save Initiatives…etc).- Achieve the requested staffed time on a daily basis to minimize lost call rate.- Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending training…. etc).- Escalate problems, report suspected fraud and provides relevant feedback to the right channels. Show less

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  Xceed

  Feb 2014 - Nov 2015

  Account Executive Sales Representative

  - TeData Project.- Follow up with second line of support to make sure that all escalated problems will be solved in theappropriate time.- Provide customer with appropriate options/right suggestion.- Respond and solve all internet customer inquiries regarding all internet Service and provide an end-to-end ownership to these inquiries till closure.- Coordinate with customers to assist them with any questions or issues arising from their use of internetService and relative hardware.- Take the ownership of escalated service requests through problem resolution for the benefit of internetcustomers.- Ensure elimination of wrong transactions that leads to financial negative impact.- Own all customer inquiries regarding internet till closure and post resolution call to ensure customersatisfaction and close case.- Handle escalated calls from either the call center or directly from the customers to an outcome of maximum customer satisfaction.- Conduct outbound calls to customer problems received from call center / corporate agents to ensure solving the customer problem according to the Service Level Agreements. Show less

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  Keys Payroll

  Jan 2016 - Jan 2020

  - Ma'lomatia Qatar Project in Egypt.- Administer compensation and benefit plans.- Assist in talent acquisition and recruitment processes.- Conduct employee on boarding and help organize training and development initiatives.- Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise.- Promote HR programs to create an efficient conflict-free workplace.- Assist in development and implementation of human resources polices. Show less

  • Human Resources Coordinator

    Sept 2018 - Jan 2020

  • Account Executive

    Jan 2016 - Aug 2018
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  ExpandCart

  Nov 2020 - Aug 2022

  Drop Shipping Data Entry Specialist

  - Add & control all store info.- Add product image, description, price, etc.- Edit & upload photos.- Work on all big online stores like Alibaba.- Communicate with customers to know how to add all the details to their stores..- Update prices and language.- Add mobile app for the store.- Enter the shipping areas.- Complete all tasks in a timely manner.- Classify the store categories and subcategories.- Work as account manager for some stores.

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  Anavara Limited

  Jun 2021 - Apr 2023

  Digital Marketing Executive

  - Answer chats, emails and make outbound calls with target clients.- Follow up with targeted clients and answer all their questions.- Moderate Facebook Page for Arabic and English speakers.- Work with clients from all over the world.- Sell them the new offers and packages.- Make online meeting or attend seminars to help answer all clients' possible requirements.- Attend consultation meetings with doctors to understand clients' demands and medical reports.

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  Rewaa

  Jun 2024 - now

  Data Onboarding Specialist