Elizabeth Smoyer

Experience

• 

  YSS

  Jan 2007 - Mar 2009

  Addiction Specialist

  Counseling young men ages 12-18 years old in their recovery from substance abuse disorder. Provide emotional support, anger management, and de-escalation in this 12-step-based recovery facility.

• 

  Candeo Iowa

  Mar 2009 - May 2014

  Mental Health/Intellectual Disability Service Coordinator

  In this leadership position, I supervised a team of direct care professionals and CNAs who provided daily support to individuals with intellectual disabilities and mental illness. I empowered my team to empower others with a goal towards independence from care.

• 

  Zillow

  May 2014 - now

  The same level of proven support, just under a new title. Manage a team of dedicated professionals who provide excellent technical support and interdepartmental assistance to lenders, users, and co-workers of our Zillow Group websites. In this technical customer service-based position, I endeavored to resolve B2B software issues quickly and accurately to allow mortgage professionals to get back to work fast and price with confidence.

  • Senior Support

    Nov 2023 - now

  • Manager, Customer Support

    Apr 2015 - Nov 2023

  • Associate Account Manager- Customer Success Manager

    May 2014 - Apr 2015