Tasha Pratt

Experience

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  US Navy

  May 1992 - May 2000

  Aircraft Electrician

  • Supervised 10 aircraft maintenance personnel• Performed quality control inspections• Maintained and planned maintenance schedule and daily operations• Performed preventive and corrective maintenance, and inspections for 18 Grumman aircraft• Conducted written and verbal personnel performance evaluation of junior personnel

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  National Park Service

  May 2006 - May 2007

  Support Service Clerk/Network Administrator Assistant

  • Installed and updated computer hardware and software on over 150 computers• Provided computer software and hardware support and training to park personnel• Effectively contributed to the support of servers and desktops and laptops• Installed, configured and maintained Lotus Notes email accounts for employees• Received monetary awards for exceptional knowledge of the Facility Management Program• Performed condition assessments of the park assets• Developed cost estimates for the deficiencies within 15% of actual cost• Designed and implemented a chemical inventory database Show less

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  Thomas Nelson Community College

  May 2008 - Jul 2015

  • Responsible for providing a reliable network and security for over 2500 desktop computers, laptops, and servers• Developed new security policy for new network accounts to ensure users had background checks required by Human Resources• Train office personnel, instructors, and students on correct usage of software applications• Install software applications from various vendors for use in classrooms, administrative offices• Technical and working knowledge of Teleconferencing, presentation, and other AV hardware.• Update and enforce spam filtering policies via the Barracuda Spam Filter to protect against malware, Phishing, SPF and virus spread using email• Ensure network and applications are HIPAA and PCI compliant by encrypting data• Technical knowledge and troubleshooting experience of current network protocols, operating systems, and standards.• Worked closely with auditors during yearly security audits• Worked as a team member during the MS Exchange Server 2007 Migration and MS Server 2003 to 2008 upgrade• Lead engineer during migration from MS Exchange 2010 to Office 365• Create maintain user accounts using MS Active Directory, and MS Exchange 2003, 2007, 2010 and Office 365• Configured and maintain Symantec Backup Exec 2012 for physical and virtual environments.• Configured MS HYPER-V Server 2012 clustered environment with System Center Virtual Machine Manager server 2012.• Experience with identifying, troubleshooting and configuring firewall rules to provide secure network• Installed and configured MS server operating system on various server manufacturers• Coordinate installation, maintenance, and upgrades with vendors.• Worked with TNCC Network Team on the installation of servers, switches, routers and application for the new data center at the remote campus.• Configure and maintain VMware VSphere 5 and VMview5 infrastructure.• Maintain and configure SAN devices (Dell Equalogic, NeAPP) Show less Instructor/Trainer • Provides educational instruction in assigned subject/topic areas to include Microsoft XP, Microsoft Office, Adobe Dreamweaver, Adobe Flash, Web Development, Basic and Advanced HTML, Electronic Heath Records and other topics as assigned. • Conduct student assessment and testing, educational/vocational goal setting, and options counseling to 100% of assigned students. • Develop and submit 100% of learning documentation and progress forms (syllabus, homework or testing results, and other learning documentation) for 100% of assigned students in accordance with directed timeline requirements. Show less

  • Network Administrator

    May 2008 - Jul 2015

  • Technical Training Instructor

    May 2008 - Jul 2015
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  MicroTech

  Jul 2015 - Feb 2016

  System Administrator

  • Responsible for providing day to day support, operations and maintenance of internal IT assets, Cloud services, applications and users in support of business objectives.• Maintain VMware Vsphere 5.5 environment. • Responsible for maintaining Microsoft Exchange 2010 and 2012 Active Directory environment.• Responsible for maintaining IT Service Management Software; SysAid to adhere to ISO 20000 standards• Worked with vendor align processes to obtain ISO/IEC 27000 certification. • Implemented storage replication using Fujitsu SAN• Maintain SSL certificates• Performed Office 365 training to staff• Migrated servers to cloud to reduce data center• Obtained Brocade Network Engineer certification• Implemented security policies to protect against potential threats Show less

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  ASI Government

  Mar 2016 - Mar 2018

  IT Infrastructure and Security Manager

  My current position serves as the Manager for IT Infrastructure and Security department. As the IT Infrastructure and Security Manager, I am responsible for the training, instructing, providing advice and mentorship to direct reports as well as providing enhanced customer relations by handling and resolving all stakeholders' IT software and computer issues promptly. I also identify and analyze IT applications for anomalies while using excellent problem-solving skills to guarantee successful implementation of all products and services.•Responsible for providing reliable network connectivity and security for over 125 local/remote computers, laptops, and 64 virtual/physical servers•Provide technical support for end-users dispersed throughout the organization •Completed technology projects by organizing resources and timetables with departments.•Determine and document user’s roles and responsibilities, validating system’s information assurance. •Perform quarterly account audits by NIST standards to ensure that all users still require access to the network. •Use network monitoring applications to mitigate against network performance issues including availability, resource utilization, and network bandwidth.•Responsible for applying security patches to workstations, servers and network devices to reduce security risk.•Maintain VMWare VSphere 5.5 cluster environment by performing ongoing performance monitoring/tuning, hardware upgrades, and resource optimization as required.•Provide Tier III resolution to support users at various government and remote offices. •Monitor and maintain CISCO Call Manager VOIP system•Update and enforce SPAM filtering policies using Symantec Mail Security for Exchange•Ensure data is available and recoverable, by managing and monitoring VEEAM backup and recovery•Implemented and manage Dell Equalogic SAN,•Work closely with vendors to negotiate maintenance contracts and hardware and software purchases. Show less

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  Office of the Chief Financial Officer (OCFO)

  Mar 2018 - now

  Information Technology Specialist