Neha Sinha

Experience

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  Paramount Heath Services

  Feb 2004 - Jul 2005

  Insurance Coordinator,

  Handled the Iffco Tokyo General Insurance Company Mediclaim Account. Responsibility for the Delhi and NCR area to include prompt claim processing, involvingdetailed medical scrutiny and ensuring real claim outcomes. Manage and communicate with 100 customers in my area of operation, update patients /clients on claim procedures, address medical queries, continuous interaction withcustomers to guarantee client satisfaction.

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  Mediassist India Pvt ltd DELHI

  Jul 2005 - Dec 2005

  Claim Analyst

  Handling the overall operations activities of the branch. Active participation in claim processing, initial underwriting of the claims. Corporate communication with the HR. Coordinating with HO for the claims queries received from clients & insurance company Maintaining the relations with the existing clients. Handling operations of Pre employment & annual health checks for the corporate. Meeting the hospitals for empanelment & tariff negotiation

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  DXC Technology

  Jan 2006 - Feb 2008

  Business Analyst

   Involved in the underwriting of reinsurance agreements entered into by the Lloyd's market inLondon. Service to both the Lloyd's market and the London Companies market. Premium transactionsare checked to ensure that suitable transaction authorization has been received andtransaction information entered Analysis of business requirement obtained through client interaction. Evaluation of customerbusiness needs, compilation, definition, validation and analysis of functional and technicalspecifications to build new modules Coordination of broker-related queries with HO in the UK. Quality control of the work and quality call with onsite team Analyzing the monthly data & preparing various report. Meeting SLA Targets. Show less

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  Aviva

  Mar 2008 - Nov 2009

  Underwriting executive

  • Quality checking of proposal forms within the agreed TAT and the accuracy level.• Scrutinizing the proposal forms, ensuring the adherence to company’s KYC norms with Anti Money Laundering and other internal and IRDA guidelines to establish error free insurance contract.• Ensure that all proposal forms are processed within agreed TAT and accuracy level.• Provide training within team on new guidelines to enhance the knowledge and efficiency level.• Report the Discrepant files in details so that resolution process can be made hassle free and convenient with customer’s suitability.• Handling the team of 5 to 7 people giving them process training • Maintain the MIS for daily processed cases with various categorization e.g. rejection reasons, STD & sub standard, on hold and with a record of attached documents. Show less

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  Genpact

  Jan 2012 - Apr 2012

  Assistant Manager

  • End to end processing of reinsurance contracts beginning from setting the contract to claims.• Engaged in the process transition from United Kingdom to India. • Underwrites the Lloyd's Property, Marine, Non-Marine and Aviation policies for reinsurance.• Liaising with the UK Reinsurance Brokers for any issues relating to Quality, process related queries.• Original premium reinsurance policies, profit committee adaptations, exchange rate adjustments, brokerage adjustments, signing Lloyds.• To mentor and train team members so that skills could be aligned to the requirements of the business.• Possessed with knowledge of Six Sigma procedures, Quality Auditing Knowledge in addition to Effective Team Management Skills and Process Improvement Initiatives Show less

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  WhiteHat Jr

  Aug 2020 - Mar 2022

  Online coding consultant
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  Wipro

  Mar 2022 - now

  Sr Business Analyst

  Senior Business Analyst• Worked with Royal Sun Alliance Uk• Collaborated with stakeholders, including insurance product managers, underwriters, and IT teams, to gather and analyze business. requirements for new insurance products and policy enhancements.• Assisted in creating dashboards and data visualizations using business intelligence tools to track.• Guide the development team throughout the project lifecycle, from initiation to delivery, monitoring progress and addressing any challenges to ensure successful and timely project completion.• Perform thorough defect analysis, identifying and resolving issues promptly to maintain product integrity and meet high-quality standards. Identified process inefficiencies within insurance workflows and proposed solutions to streamline operations, reduce costs, and enhance overall productivity.• Conducted root cause analysis and worked on implementing process changes, resulting in a 50% increase in operational efficiency.• Mentored junior business analysts, providing guidance on insurance domain concepts and analytical technique Show less