Vinod Menon

Experience

• 

  Genpact

  Oct 2002 - Feb 2005

  Process Developer
• 

  HOV Financial services, LLC

  Mar 2005 - Apr 2006

  Team Leader

  Delivered retraining to the agents after reviewing performance reports generated after call monitoring by the quality accordingly as per various parameters designed by the client [FDCPA and internal policies]Provided feedback to team leaders based on targets and helped them to design an action plan to improve performance pre and post feedbackAdministered team huddles along with individual feedback to ensure parity and uniformity of understanding about set procedures and process and adhered to quality normsManaged and designed site targets and implemented the same with help of the Team Leaders and Quality AnalystsAnalysed performance of the team pre & post feedback and reviewed monthly and weekly reportsReviewed scores across the floor and conducted research on the analysis madeOrganized team outings and various motivational programs to achieve consistency in the performanceIdentified process loopholes and suggested various process improvements to the Operations Manage Show less

• 

  Tech Mahindra

  May 2006 - Apr 2007

  Team Leader

  Ensured optimum team performance; worked in close coordination with every team member to understand issues related to performance and quality measuresWorked on process improvement to fine-tune reporting procedures, training requirements, process downloads & manualsManaged the process in absence of quality personnel and shared best practices across the teamContributed in calibration calls with the client on a weekly basis to fine-tune qualityMaintained optimum team strength on shift on a regular basis and controlled leavesEnhanced targets for agents on regular basis so that more time could be spent on process improvements and trainingControlled attrition and provided timely feedback to the managementConducted interviews; reviewed and analysed individual skills so as to recruit the best suitable candidateEnsured that all issues related to customers were resolved in timely manner so as to achieve maximum customer satisfactionOrganized workshops to help & enhance process and non-process related skills of the agentsSteered half yearly and annual appraisals, where in team members were given feedback and a plan that helped to achieve next targets or role Show less

• 

  MeritTrac Services

  May 2007 - Jul 2011

  Asst Manager Operations

  Spearheaded the Bombay & Pune office operationsExecuted planning, coordination and implementation of recruitment events for all sectors of businessAttended client escalations, understood client’s requirement and prepared process notes to ensure smooth functioning of processPrepared documents to track daily weekly and monthly activity of the employeesChecked & reported correct counts with the client in order to terminate invoicing issuesEnsured that resources were allocated in a timely and proper mannerWorked to bring down attrition of the team through proper counselling and motivational techniquesManaged the entire recruitment procedure for clients other than sourcingIntroduced and implemented new procedures to ensure effective functioning of a branchConducted training of resources; coordinated with institute/college authorities to arrange a venueAdministered pen/paper mode of assessment and online assessmentsCoordinated with vendors for venue & volunteer paymentsMaintained volunteer pool and increased numbers by conducting presentations on quarterly basis with institutesArranged schedules for campus events and project plans for large scale eventsPrepared check lists according to client requirements to ensure all products required to conduct an event were available; checked venue to ensure functioning of an event Show less

• 

  Tata Consultancy Services

  Aug 2011 - Oct 2016

  Associate Consultant

  Managing large scale assessment projectsCapturing requirements from customer regarding project inputsPreparing required document and project activity chartObtaining sign-off from the customer and internal stakeholdersIdentifying risks and working on the risk management plan Performing manpower recruitment and providing training to the teamFormulating SOP and executing sign-off activitiesWorking on SWOT analysis and suggesting improvement methodsReviewing the cost incurred in each project activity and suggesting methods on how to perform better Show less

• 

  Aptech

  Dec 2016 - Feb 2019

  Project Manager

  Managed major assessment projects in the West & South zoneOperational activities to be monitored also included in the scope of work Documentation and project activity chartObtaining sign-off from the customer and internal stakeholdersIdentifying risks and working on the risk management plan Performing manpower recruitment and providing training to the teamFormulating SOP and executing sign-off activitiesReviewing the cost incurred in each project activity and suggesting methods on how to perform betterIdentifying Prospects Business Meetings, Follow up ,Closure Payment ReconciliationSales strategies Show less

• 

  Pink Moped LLP

  Mar 2019 - Jan 2021

  Self Employed
• 

  Gingerwebs Pvt. Ltd.

  Feb 2021 - Mar 2022

  Senior Team Manager

  Handling Project & Operations for the West region.Day to Day Branch activity.Managing the branch P & LPerform tasks to program progress including scheduling, budgeting & resource managementCoach project employeesTeam Management Reviews and presentationsIdentifying ProspectsBusiness Meetings Follow- up, ClosurePayment Reconciliation

• 

  CRIF India

  Aug 2022 - Oct 2023

  Senior Manager

  A result oriented professional with 15 years experience in diverse roles distinguished by commendable performance in project management.

• 

  Self-employed

  Oct 2023 - now

  Entrepreneur
• 

  IntegriChain

  Jun 2024 - now

  Manager