John E. Kolakowski

Experience

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  Bose Corporation

  Jul 2000 - Feb 2015

  Designed and managed Bose’s first ever Wi-Fi Training curriculum for all employees (10k employees globally).• Educated over 1200 Bose learners and 3rd Party business partners about the wireless technologies included in the SoundTouch™ Wi-Fi® products.• Developed a training curriculum that offered certification through the Learning Management System (Global Campus) in 17 languages.• Achieved 20,000 completions of training content, the largest single training event in Bose history.• Provided continuous learning opportunities for learners worldwide through a combination of social media tools (Yammer) and video production (Screen Flow/Camtasia). Show less Led a team of trainers and instructional designers that supported Bose Technical Support and Sales employees in North America. • Developed training assets for use within the Sales and Service channels, including New Hire On-Boarding, New Product Support, and Professional Development.• Project managed the New Product Training Demonstrations for Americas Sales employees during the annual sales meeting (700 attendees).• Created and delivered the first Employee Development Day within Product and Technical Support, which included customer engagement workshops, new product demonstrations and troubleshooting techniques. Show less

  • Senior Technical Training Manager - Global Customer Care

    Dec 2012 - Feb 2015

  • Supervisor, Training and Engagement

    Jul 2011 - Nov 2012

  • Technical Trainer III

    Jul 2006 - Jul 2011

  • Technical Support Specialist/Team Leader

    Jul 2000 - Jun 2006
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  IRobot

  Feb 2015 - May 2019

  Responsible for iRobot’s Customer Care readiness to support all products on launch day.• Implemented and formalized iRobot’s first Go-To-Market Process for Global Customer Care.• Created the company’s first ever Product Hub, allowing employees globally to review hundreds of iRobot SKU’s online.• Utilized SmartSheet, JIRA, Confluence, and Workfront which ensured all deliverables were met for every product launch. - All employees were trained in time for launch. - Hundreds of FAQ’s were available in 20 languages on launch day. - All parts were stocked and available to order through the iRobot app. - Oracle Service Cloud deliverables were implemented.• Proactively escalated a manufacturing delay to Senior Executives which ensured service parts would leave the factory in time for North America launch. Show less Accountable for all iRobot’s training activities for Customer Care globally.• Implemented and administered the first E-Learning Platform for iRobot Customer Care (Thought Industries) which allowed employees to engage in online training activities versus Instructor Led Classroom sessions. - Launched Japanese and Chinese microsites the same year.• Organized and hosted iRobot’s first ever Global Training Summit (2016 and 2018), which allowed trainers from all over the world to meet and collaborate in person to share best practices, learn about upcoming products, and review prior year success stories.• Created a suite of Technical Videos hosted on YouTube to assist technicians with robot repair.• Formalized the Technical Repair Process that ensured testing tools, software, and fixtures were created and deployed to Service Centers globally. Show less Designed and deployed all new product trainings for iRobot’s global Customer Care employees.• Developed and deployed New Product Training content to support iRobot’s launch of the first Wi-Fi® connected 980 Roomba®, providing 2160 contact hours to 90 learners across North America, Europe and Asia. • Designed and Delivered iRobot’s first ever Wi-Fi Technical Training Program currently in use in North America, Europe, Japan, and China.• Created iRobot’s first Virtual Training Program for Customer Care agents to support the launch of Braava jet®. • Authored and maintained customer facing troubleshooting articles around product support and Wi-Fi troubleshooting, hosted on www.irobot.com and distributor websites across the globe in 20 languages. Show less

  • Senior Program / Training Manager – Global Customer Care

    Feb 2019 - May 2019

  • Senior Manager, Global Training

    Apr 2016 - Feb 2019

  • Product Training Manager

    Feb 2015 - Apr 2016
• 

  Schneider Electric

  Oct 2019 - now

  Global Training Manager (Digital Buildings)

  Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries. With global presence in over 100 countries, Schneider is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation and software. In our global Ecosystem, we collaborate with the largest Partner, Integrator and Developer Community on our Open Platform to deliver real-time control and operational efficiency. We believe that great people and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures that Life Is On everywhere, for everyone and at every moment. Show less