Shane Saldana

Experience

• 

  White Oak Library District

  Jun 2010 - Sept 2014

  Circulation Page

  Part time library page at the Crest Hill branch of the White Oak Library District.Duties Include:Properly shelve all library materialsMaintain the library in a neat and presentable mannerAssist with packing and unpacking the entire library collection when moving to a new buildingTravel to different branches within the district to assist if short staffedTrain new employees

• 

  Maricopa County Library District

  Dec 2014 - Jun 2015

  Library Page

  Part time library page at the Goodyear branch of the Maricopa County Library District.Duties Include:Properly shelve all library materialsMaintain the library in a neat and presentable mannerCheck and unload book drop at regular intervalsCheck-in and process materials to be routed to other library branchesOrganize materials for volunteers to shelve Assist patrons with general questions regarding library usage

• 

  White Oak Library District

  Oct 2015 - Jul 2016

  Circulation Clerk

  Full time circulation clerk at the Crest Hill branch of the White Oak Library District.Duties Include:Handle the check-in and check-out process of library materialsProcess money for payments of fines and replacement itemsIssue library card to patrons and maintain patron recordsAssist patrons with general reference questionsAssist patrons with use of OPAC, fax, copy machine, and other technologyCreate book and media display in conjunction with upcoming programs and events Show less

• 

  Trinity Services Inc.

  Dec 2016 - May 2022

  Junior IT Systems Administrator

  Daily Responsibilities:-Assist employees with software, hardware, and networking issues.-Use software such as SCCM Remote Control, TeamViewer, and Screen Connect, and SyncroMSP to troubleshoot issues remotely.-Use various ticket tracking software including System Center Service Manager, Spiceworks, and SyncroMSP.-Setup new hardware including desktops, laptops, and tablets to be deployed within the company for the end user-Setup G-Suites accounts to be used for tablet management and tracking-Create and maintain users in Active Directory-Create, manage, and troubleshoot user accounts in O365 environment for Outlook, OneDrive, and SharePoint.-Travel to office locations to troubleshoot hardware and networking issues as well as to deploy new hardware and networking equipment.-Create documentation for new procedures and guidelines-Create plans and procedures for roll-outs of new hardware or softwareSkills and Abilities:-Use Powershell to modify O365 accounts such as bulk managing user licensing or creating new users from a CSV-Troubleshoot network issues with SonicWalls, VPNs, and VLANs-Manage AD user and security groups for group policy and SMB permissions-General Windows Server 2012/2016 knowledge with Hyper-V Show less

• 

  Sourcebooks

  May 2022 - now

  Technical Support Specialist II

  Daily Responsibilities:-Assist employees with software, hardware, and networking issues.-Perform new hire employee on-boarding and exiting including account closures, archiving of data, and asset inventory-Use software such as ManageEngine, and TeamViewer to remotely troubleshoot issues-Use various ticket tracking software including ManageEngine and Monday.com-Setup new hardware including desktops, laptops for the end user-Create and maintain users in Active Directory-Create, manage, and troubleshoot user accounts in O365 environment for Outlook, OneDrive, and SharePoint.-Create documentation and technical writings for new procedures and guidelinesProjects:- Create plans and guidelines for migrating users and data from Google Workspace to O365 during the acquisition and purchase of an external company.- Find tools and create processes to migrate user data and accounts from a Google environment to Microsoft- Implement MDM solutions for both Mac and Windows devices using Addigy and Intune including setup, testing, deployment, and training of softwareSkills and Abilities:-Use Powershell to modify O365 accounts and groups-Troubleshoot network issues with regards to user's home internet and vpn access-Manage AD user and security groups for group policy and SMB permissions Show less